Wealth Client Success Specialist

BMO; Chicago (IL); On-site; USD 55,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in Chicago seeks a client-focused professional to support financial planning, wealth management services, and the sales process. You will help wealth advisors by preparing proposals, researching clients, and coordinating activities to deliver a superior client experience.

You will become a trusted service contact for clients, handle inquiries, and maintain accurate documentation across plans, forecasts and relationships.

Qualifications

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• General knowledge of financial planning and wealth management.
• Working towards a financial planning designation preferred.
• Proficiency in office software and sales management software.
• Comfortable exploring beyond one\'s area of technical expertise (i.e. discipline).
• A willingness and aptitude to influence and recognize new business opportunities.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Responsibilities

• Provides support and product expertise for the financial planning business development, sales and service delivered by wealth advisors and relationship managers.
• Serves relationships in the assigned portfolio to ensure an exceptional client experience.
• Introduces services to clients to enhance the overall experience.
• Assists in preparing new business proposals or presentations to clients / prospects based upon their needs.
• Assists Wealth Advisors in market research of client and prospects.
• Assists Wealth Advisors in identifying prospective clients.
• Acts as the key service contact for clients.
• Takes ownership of client issues and collaborates with others to resolve or escalates per guidelines.
• Liaises with external advisors of clients on behalf of the wealth advisor / relationship manager.
• Develops an understanding of the customer needs and the account strategy and effectively communicates this to clients and prospects.
• Make suggestions about how to improve the overall service interaction for prospects and clients.
• Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Builds effective relationships with internal / external stakeholders.
• Ensures alignment between stakeholders.
• Prepares reports for financial plans; inputs appropriate data according to established guidelines.
• Makes updates to sales tracking, forecast and pipeline, relationship plans, and other databases.
• Participates in account review process and completion of required action items.
• Organizes client files and ensures proper documentation.
• Supports the assigned advisors and client portfolio through administrative and transactional support including correspondence, relationship reviews, account documentation and sales reporting.
• Prepares reports for financial plans and prospect presentations with an understanding of the anticipated prospect/client needs.
• Supports the achievement of the business plan within the designated territory / region.
• Collaborates effectively with internal stakeholders to build capability and drive business growth.
• Meets high-quality service standards to maximize relationship retention and growth.
• Develops rapport and instills confidence with the client to develop credibility and earn their trust.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensures an effectively run function.
• Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.

Skills

Years of experience

Financial planning knowledge

Planning designation knowledge

Office software

Sales management software

Influence & opportunity recognition

Verbal & written communication

Collaboration & teamwork

Analytical & problem solving

Risk awareness

Education

Post-secondary degree in related field

Tools

Office software

Sales management software

Job description

BMO Financial Group in Chicago seeks a client-focused professional to support financial planning, wealth management services, and the sales process. You will help wealth advisors by preparing proposals, researching clients, and coordinating activities to deliver a superior client experience.

You will become a trusted service contact for clients, handle inquiries, and maintain accurate documentation across plans, forecasts and relationships.