Wealth Client Services Specialist

Stratos Wealth Partners, Ltd.; Scottsdale (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

G&G Wealth in Scottsdale, AZ is seeking a Client Service Associate to provide high-touch support to clients and act as a trusted operational partner to the advisory team. You will bring knowledge of industry practices, account administration, and regulatory standards to daily workflows.

The role emphasizes accurate documentation, collaborative problem solving with custodians and internal teams, and a commitment to confidentiality and professional client service.

Qualifications

• Three or more years of client service or relationship-management experience in wealth management.
• Strong knowledge of account types, custodial processes, money movement, and common financial services documentation.
• Demonstrated understanding of industry rules, regulatory expectations, privacy requirements, and the importance of following written supervisory and firm procedures.
• Proven ability to manage client relationships with professionalism, empathy, discretion, and a solutions-oriented approach.
• Excellent written and verbal communication skills, with the ability to explain processes clearly and confidently.

Responsibilities

• Serve as primary service contact for an assigned group of clients, developing trusted relationships and delivering a proactive, personalized experience.
• Manage complex client requests and account maintenance from initiation through completion, communicating status, resolving issues, and ensuring timely follow-up.
• Prepare, review, and process new-account, transfer, distribution, contribution, beneficiary, money-movement, and other service documentation with a high degree of accuracy.
• Apply working knowledge of financial services industry rules, firm policies, privacy standards, and supervisory procedures; elevate questions or exceptions to the appropriate compliance or operations resource.
• Coordinate with custodians, broker-dealer and RIA partners, product sponsors, and internal teams to research and resolve operational matters.
• Prepare for client meetings by organizing reports, statements, forms, and follow-up items; participate in meetings as appropriate and ensure commitments are completed.
• Maintain complete and accurate client records, contact notes, workflows, and required documentation in the client relationship management system.
• Anticipate client needs and identify opportunities to enhance service, deepen relationships, and connect clients with the appropriate team member or resource.
• Support client onboarding and ongoing service initiatives, including scheduling, communications, events, and other relationship-management activities.
• Help improve workflows, procedures, and service standards; share industry and operational knowledge with other team members and provide guidance on routine service matters.

Skills

Client service

Operations

Relationship management

Communication

Attention to detail

Education

Bachelor’s degree

FINRA registrations or industry credentials

Tools

LPL ClientWorks

RedTail CRM

MoneyGuide Pro

JumpAI

MyRepChat

Job description

G&G Wealth in Scottsdale, AZ is seeking a Client Service Associate to provide high-touch support to clients and act as a trusted operational partner to the advisory team. You will bring knowledge of industry practices, account administration, and regulatory standards to daily workflows.

The role emphasizes accurate documentation, collaborative problem solving with custodians and internal teams, and a commitment to confidentiality and professional client service.