Wealth Client Service and Operations Support, AVP

State Street; Berwyn (PA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

401K with company match

Insurance: medical, dental, vision

Paid time off

Employee assistance program

Job summary

State Street is seeking an AVP, Client Service and Operations Support for the Managed Account Servicing group in Berwyn, PA. This role supports outsourced servicing for institutional asset and wealth managers, focusing on growth, scale, and efficiency in the US market.

You will handle daily SMA tasks, monthly performance activities, and issue resolution, while helping design workflows, test plans, and system integrations with CRIMS/Charles River IMS.

Qualifications

• Experience in asset servicing, preferably with wealth management or managed accounts.
• Defined requirements related to system integration, workflow design, and business processes.
• Charles River IMS or securities trading software experience is preferred.
• Subject matter expertise in transaction management, reconciliations and performance measurement.

Responsibilities

• Daily SMA operational tasks supporting multiple clients (reconciliations, account setup, reporting requirements).
• Monthly performance activities including data checks and reconciliations.
• Research and resolution of complex monthly performance issues.
• Development and execution of test plans for client upgrades and enhancements.
• Adoption of AI to support growth and scale.
• CRM/CRIMS implementation support for compliance and workflow design.

Skills

Asset servicing

Wealth management

SQL

MS SQL Server

Interpersonal skills

Team collaboration

Transaction management

Tools

Charles River IMS

Securities trading software

SQL Server

Job description

Who We Are Looking For

The AVP, Client Service and Operations Support for the Managed Account Servicing business will help grow and lead the outsourced servicing capabilities aimed at institutional asset and wealth managers who provide managed accounts to affluent individuals and family trusts. State Street is a leading global asset servicer and has a dominant market share in the institutional investment operations outsourcing (middle office) business. This role represents an opportunity to support an existing operation and help improve efficiency to enable scale for further growth. Providing managed account servicing will allow the Managed Account Services Group to more fully support institutional clients with wealth management operations, as well as wealth managers themselves, a segment which is strategically important to State Street Wealth Services and Alpha's growth plans. Given that managed accounts are a predominantly US offering, this business will focus primarily on the US market.

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions that are straightforward and scalable. You will help us build resilience and execute day-to-day deliverables at our best.

What You Will Be Responsible For

As AVP, Client Service and Operations Support:

• Daily SMA operational tasks supporting multiple clients. Examples include:
  • Daily / weekly recons
  • New account/sponsor set up
  • Gather requirements for reporting
  • Set up accounts in various accounting systems
  • Entry of transactions, creation of sponsor formatted files, and execution of review controls
• Monthly performance activities. Examples include:
  • Checking for erroneous accounting data (missing prices, inaccurate dividends, failed transactions, etc.)
  • Reconciliation to second source performance calculation
• Research and resolution of non-routine and complex issues related to monthly performance
• Development and execution of test plans for client upgrades and strategic enhancements to performance functionality
• Adoption of AI to help support growth and scale
• Procedure development and maintenance
• Assist with Implementation of CRIMS for compliance
• Requirements definition, testing, workflow, solution design for existing clients, new clients, and multi-tenant strategic Wealth platform
• Managing and own tasks for multiple project plans

What We Value

The candidate will be a hands-on business-builder possessing:

• Strong background in an asset servicing business, ideally with wealth management / managed accounts experience, or experience within a wealth or asset management firm providing managed account solutions
• Proven track record defining business requirements related to system integration, workflow design, and overall business process definition
• Charles River IMS or securities trading software experience is preferred.
• Proven institutional investment operations depth with subject matter expertise in one or more of the following core areas: transaction management, reconciliations, corporate actions, performance measurement and attribution, derivatives, bank loans and collateral management
• Strong interpersonal and communications skills, able to interact at all levels of the organization
• High ability to collaborate with others in a matrixed organization
• Experience with SQL, MS SQL Server

Salary Range

$80,000 - $140,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes:

• our retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
• eligibility for certain tax advantaged savings plans

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job ID: R-795432