Wealth Client Service and Operations Support, AVP

STATE STREET CORPORATION; Burlington (MA); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

401K with company match

Health insurance

Paid time off

Employee Assistance Program

Job summary

STATE STREET CORPORATION in the United States seeks an AVP, Client Service and Operations Support for the Managed Account Servicing group. The candidate will manage daily SMA tasks, reconcile data, and drive improvements in reporting and performance measurement for institutional clients.

Ideal candidates bring wealth management experience, strong operational discipline, and knowledge of Charles River IMS or similar trading software.

Qualifications

• Strong background in an asset servicing business and wealth management or managed accounts experience.
• Proven ability to define business requirements for system integration and workflow design.
• Experience with institutional investment operations including reconciliations and performance measurement.

Responsibilities

• Daily SMA operational tasks supporting multiple clients (reconciliations, set up, reporting).
• Monthly performance activities, data checks, and issue resolution.
• Develop tests for client upgrades and enhancements; adopt AI to support growth.
• Oversee implementation and requirements for the Wealth platform.

Skills

Asset servicing

Wealth management

Managed accounts

SQL

MS SQL Server

Project management

Operations management

Communication skills

Tools

Charles River IMS

Securities trading software

Job description

Who we are looking forThe AVP, Client Service and Operations Support for the Managed Account Servicing business will help grow and lead the outsourced servicing capabilities aimed at institutional asset and wealth managers who provide managed accounts to affluent individuals and family trusts. State Street is a leading global asset servicer and has a dominant market share in the institutional investment operations outsourcing (“middle office”) business. This role represents an opportunity to support a nascent operation and help improve efficiency to enable scale for further growth. Providing managed account servicing will allow the Managed Account Services Group to more fully support institutional clients with wealth management operations, as well as wealth managers themselves, a segment which is strategically important to State Street Wealth Services and Alpha’s growth plans. Given that managed accounts are a predominantly US offering, this business will focus primarily on the US market.Why this role is important to usThe team you will be joining plays an important role in the overall success of the organization. Across the globe, investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions that are straightforward and scalable. You will help us build resilience and execute day-to-day deliverables at our best.Join us if making your mark in the financial services industry from day one is a challenge you are up for.The ideal candidate will have a mixture of Wealth, Performance Management, Project Management, Service and Operations, and financial systems implementation experience. They will be comfortable running complicated day-to-day operations and dealing with all the associated issues across State Street and Charles River Development.What you will be responsible forAs AVP, Client Service and Operations Support:Daily SMA operational tasks supporting multiple clients. Examples include:Daily / weekly reconsNew account/sponsor set upGather requirements for reportingSet up accounts in various accounting systemsEntry of transactions, creation of sponsor formatted files, and execution of review controlsMonthly performance activities. Examples include:Checking for erroneous accounting data (missing prices, inaccurate dividends, failed transactions, etc.)Reconciliation to second source performance calculationResearch and resolution of non-routine and complex issues related to monthly performanceDevelopment and execution of test plans for client upgrades and strategic enhancements to performance functionalityAdoption of AI to help support growth and scaleProcedure development and maintenanceAssist with Implementation of CRIMS for complianceRequirements definition, testing, workflow, solution design for existing clients, new clients, and multi-tenant strategic Wealth platformManaging and own tasks for multiple project plansWhat we valueThe candidate will be a hands-on business-builder possessing:Strong background in an asset servicing business, ideally with wealth management / managed accounts experience, or experience within a wealth or asset management firm providing managed account solutionsProven track record defining business requirements related to system integration, workflow design, and overall business process definitionCharles River IMS or securities trading software experience is preferred.Proven institutional investment operations depth with subject matter expertise in one or more of the following core areas: transaction management, reconciliations, corporate actions, performance measurement and attribution, derivatives, bank loans and collateral managementStrong interpersonal and communications skills, able to interact at all levels of the organizationHigh ability to collaborate with others in a matrixed organizationExperience with SQL, MS SQL ServerSalary Range:$80,000 - $140,000 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.For a full overview, visit https://hrportal.ehr.com/statestreet/Home .About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO StatementJob Application Disclosure:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.