Teller

M&T Bank Corporation; Carlisle (Cumberland County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Carlisle, PA, is seeking a Branch Customer Service Associate to deliver a differentiated in-branch experience, handle transactions accurately, and support digital banking at the point of contact.

You will balance cash, assist with AML/KYC tasks, and collaborate with banking partners to resolve issues while upholding risk controls and the bank's values.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Proven verbal communication and interpersonal skills.
• Proficient with internet user-level technology.
• Bilingual based on branch needs.
• Well-organized with time and prioritization skills.

Responsibilities

• Provide differentiated customer service and resolve customer needs.
• Demonstrate shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers; address immediate needs.
• Balance and process transactions accurately following Bank Policy.
• Address escalated account services issues and log complaints.
• Perform branch operations such as cash ordering, vault, ATM, and wire transfers; complete AML/KYC tasks.

Skills

Verbal communication

Interpersonal skills

Customer service

Data entry

Cash handling

Time management

Bilingual (branch needs)

Education

High school diploma or GED

Job description

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

Primary Responsibilities

Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them. Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs. Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need. Accurately balance and process customer transactions efficiently following Bank Policy. Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. Transition identified sales opportunity and provide introduction to appropriate banking partner. Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities). Process customer/account maintenance accurately. Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

Scope of Responsibilities

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities

Not Applicable

Education and Experience Required

High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience. Proven verbal communication skills. Proven interpersonal skills. Proven ability to demonstrated exceptional customer service. Well-organized. Proven time management skills. Proven prioritization skills. Proficient with internet user-level technology.

Education and Experience Preferred

Bilingual based on branch needs

Physical Requirements

Ability to stand for long periods of time. Prolonged use of hands and fingers. Ability to lift light to heavy objects weighing 5lbs - 30 lbs. Ability to read fine print. Ability to interact with customers in an open face to face work environment.

Compensation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Carlisle, Pennsylvania, United States of America

Company Information

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long- lasting relationships with our customers. We are a bank for communities- combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T's Human Capital Report to learn more.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.