We're Hiring - Sales Support Specialist

MatterHackers Inc.; Lake Forest (CA); Hybrid; USD 22,730 - 32,373; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Paid training

Job summary

MatterHackers Inc. is seeking a Sales Support Specialist to provide essential administrative support to the sales team in Lake Forest, CA or remotely. This role is pivotal for assisting salespeople and managing various operational tasks, including vendor registration and lead management. Ideal candidates will have strong organization skills and be proactive problem solvers.

The position offers a positive, inclusive culture where teamwork is prioritized. Perks include health benefits, 401(k) matching, remote work options, and opportunities for growth.

Qualifications

• 1 year of HubSpot experience preferred.
• Ability to troubleshoot and offer solutions.
• Comfortable working remotely with a professional setup.

Responsibilities

• Assist sales team with administrative support.
• Handle customer payment portal registration.
• Manage education and government bids.

Skills

Strong organizational skills

Excellent communication skills

Proactive approach

Experience with productivity tools

Tools

HubSpot

Google Docs

Google Sheets

Job description

Join the 3D printing revolution at MatterHackers—the largest 3D printing retailer and Inc. 500 Fastest Growing Company!

Pay: $20.00 per hour

Are you someone who thrives in an inclusive environment that values positivity, collaboration, and empowerment? Are you passionate about helping people achieve success with their passions? Join MatterHackers and be a part of the 3D printing revolution!

At MatterHackers, we believe in making a positive impact on the world with every 3D printer. Join our rapidly growing sales team, where you will be inspired everyday and have the opportunity to make a difference. Help customers from various backgrounds—including schools, small businesses, global corporations, the military, and 3D printing enthusiasts—by providing them with the solutions they need to become successful advocates for 3D printing.

As a Sales Support Specialist, you will be an integral part of our front‑line team, interacting daily with our sales team and other vendor support personnel. HubSpot (or similar CRM) experience is preferred. Managing GSA schedules is a plus, but not required. We value self‑direction, teamwork, ambition, creativity, strong writing skills, and an entrepreneurial spirit. If you believe in working hard AND smart, and have a passion for helping people, we want to hear from you.

Your voice matters to us, and our customers will know you through email. Please use your cover letter to show us who you are and how you can contribute to our team.

What You Will Be Doing

• Assisting a team of 45 salespeople with administrative support in a timely and professional manner
• Completing and submitting vendor registration forms for the sales team
• Customer payment portal registration and troubleshooting
• Lead list input in HubSpot and lead distribution to the team
• Maintenance, updates, and improvements for two GSA schedules, MatterHackers and Computer and Peripherals Group, Inc (aka Source Graphics)
• Purchase Order tracking
• Track and manage education and government bids, ensuring timely completion and submission of bid packets
• Assisting and receiving training from a generous and supportive team of Account Managers and Sales Associates. You'll be mentored by an inspiring Sales Manager and guided daily by a creative and fun Vice President of Strategic Partnerships who writes her own job descriptions because she genuinely cares about the team

What You Need for this Position

• Strong organizational skills with a meticulous, thorough, and detail‑oriented work ethic
• Quiet, professional, remote work space suitable for video calls (computer and headset can be provided)
• Proactivity: a proactive approach to identifying potential challenges and addressing them early
• Ability to troubleshoot issues and find efficient solutions independently
• Passion for helping businesses, educators, and government entities
• Desire to be part of an entrepreneurial, team‑oriented environment that thrives on flexibility and autonomy
• Excellent communication skills, both written and verbal (your cover letter is an excellent opportunity to grab our attention)
• Experience with or eagerness to learn productivity tools including HubSpot, Google Docs, Google Sheets, HelpScout, and Gmail
• Experience with managing GSA schedules and GSA platforms (e.g., GSA eBuy, SAM.gov) – a plus
• High degree of autonomy – we empower you to make decisions and contribute to the company’s continuous improvement
• Desire to delight, assist, and inform customers and coworkers

What’s In It for You

• Join an established, fast‑growing startup with potential for equity/stock. We value individual and team performance and offer performance‑based bonuses paid quarterly
• Experience our truly unique team‑oriented culture, where we prioritize elevating the vibe for ourselves and our customers. We believe that aggressive competition is not necessary for revenue and productivity to thrive. Our team is fun, motivated, positive, helpful, and deeply passionate about our work
• Benefit from a casual work environment and dress code
• Unlimited advancement and growth opportunity
• Company‑sponsored health insurance and 401(k) matching
• Employee discounts, monthly 3D printing contests, access to a 3D printer lending library, plus a monthly allowance toward any filament and accessories we carry
• Quarterly tuition reimbursement program
• PTO

Our customers will know you through email, so please use your cover letter to show us your voice. 3D printing experience is not required, but if you have a passion for it please tell us about it. We look forward to hearing from you!

Job Type: Full‑time

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Compensation Package

• Salary plus bonus opportunities

Experience

• HubSpot: 1 year (Preferred)

Work Location: Remote or in‑office in Lake Forest, CA