WD Bar & Grille, Restaurant Cashier

Seneca-Gaming-Corporation; Buffalo (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Seneca Gaming Corporation is seeking a courteous cashier to handle transactions and guest inquiries in a fast-paced casino environment. You will start and balance cash drawers, process patron checks through the POS, and maintain accurate cash and paperwork for non-gaming transactions.

The role emphasizes strong communication, customer service, and the ability to work with various departments while adhering to company policies.

Qualifications

• 18 years of age or older.
• High School diploma or its equivalency preferred.
• Six months of cashier or money handling experience preferred.
• Knowledge of start-up and close-down of cash registers preferred.
• Operate a 10-key adding machine.

Responsibilities

• Start-up drawer and balance the drawer at the end of shift.
• Settle patron checks using the resort POS system and collect all tender methods.
• Maintain cash, checks, and paperwork for non-gaming transactions.
• Be knowledgeable of non-gaming comps, Gift cards, Ambassador/Executive charges, and room charges.
• Account for all player comp slips and handle guest relations professionally.
• Assist with seating guests and setting tables per Room Manager directions.
• Attend required meetings and complete training within 9 months.

Skills

Excellent communication

Outgoing personality

Customer service

Math skills

Education

High School diploma or equivalent

Tools

POS system

10-key calculator

Job description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Be knowledgeable of Seneca Niagara Casino & Hotel’s history, map of property, location of restrooms and telephones, hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
2. Start-up drawer and balance the drawer at the end of shift.
3. Settle patron checks using the resort POS system, including collection of all tender methods and system entry.
4. Maintain accountability of cash, checks, and various paperwork for non-gaming transactions related to an assigned cashier drawer.
5. Be knowledgeable of all procedures regarding non-gaming comps, Gift cards, Ambassador Charges, Executive Charges and Room Charges.
6. Responsible to account for all player’s comp slips.
7. Tactfully handle guest relations and ensure guest recovery activities.
8. Assist with seating guests, wiping silverware and menus and setting tables as per direction of the Room Manager.
9. Perform any duties assigned by the manager or shift manager.
10. Work with other departments for the overall good of the casino.
11. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
12. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
13. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
14. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
15. Attend all necessary meetings.
16. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Must have an outgoing, friendly personality. Cashier must possess a cheerful positive accommodating disposition. Education/Experience:

1. Must be 18 years of age or older upon employment.
2. High School diploma or its equivalency preferred.
3. Six (6) months of previous cashier or money handling experience is preferred.
4. Basic knowledge of start-up and close-down of cash registers is preferred.
5. Must be able to operate office equipment, including a 10-key adding machine.
6. Good math skills are required.
7. Previous customer service experience preferred.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk and move through all areas of the casino.
2. Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
3. Must be able to lift and carry up to twenty (20) pounds.
4. Must be able to perform repetitive motions.
5. Must be able to talk to and hear customers/co-workers. Must be able to assist with special needs of customers.
6. Light work. Exerting up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to move objects.
7. Required to have close visual acuity to perform an activity.
8. Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions.
9. Must possess the physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate:

Salary Starting Rate: $16.00 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Gaming Corporation! We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well‑being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. We are committed to sustainable practices that ensure long‑term growth and stability for the future workforce at SGC! Thank you for considering Seneca Gaming Corporation. Warm regards, The Seneca Gaming Corporation Team.