Waxing Specialist/Cerologist®

Waxing The City; Wilmington (DE); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking passionate beauty professionals to join their team. If you love waxing and enjoy educating clients about the benefits of waxing, this role is perfect for you. You'll have the opportunity to sharpen your skills and build strong client relationships in a supportive environment. With a focus on exceptional service and a commitment to maintaining high standards, this position offers a chance to grow in your career while making a positive impact on clients' experiences. Join a team that values people and outstanding client service!

Benefits

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Qualifications

• Licensed as an Esthetician or Cosmetologist is required.
• Strong communication and customer service skills are essential.

Responsibilities

• Implement customer service standards to exceed client expectations.
• Maintain a clean and professional environment for clients.
• Educate clients on services, products, and membership programs.

Skills

Time Management Skills

Strong communication skills

Exceptional Customer Service

Self-Motivated

Education

Current State Licensure (Esthetician, Cosmetologist)

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off

At Waxing the City, our licensed service providers are not only waxing experts, they’re waxing authorities. This led us to create our very own title of Cerologist technicians, combining “cera” (Latin for wax) with “ologist” (to highlight their level of education and expertise). After a week-long, hands-on training course at our Waxing University, our service providers become certified Cerologists.

LOVE WHAT YOU DO

We are seeking beauty professionals who pride themselves on building strong client relationships through excellent service and expert skills. If you’re looking to learn and grow in your career and have a passion for the industry, we want to hear from you.

SUMMARY:

Do you love waxing? Does educating clients about the benefits of waxing and sharing the latest product trends energize you? Are you looking to sharpen your waxing skills or learn a new technique? If so, Waxing the City may be a good fit for you! Our clients are the focus and our technicians are the ultimate professionals at their craft.

1. Responsible for implementation of customer service standards for all internal and external clients. Goal is to exceed client expectations from initial inquiry to ongoing client relationship management.
2. Responsible for maintaining a clean and professional environment.
3. Accountable for efficient, effective, and high-quality service provision following all defined waxing service standards.
4. Support and protect our culture.
5. Other duties as assigned in the spirit of teamwork.
6. Follows safety standards in all aspects of performance of the above functions.

Role Scope and Complexity:

The technician reports directly to the salon manager/salon lead and indirectly to all members of ownership. They are accountable for adhering to all service provisions and sanitation standards, meeting established service protocols and customer service standards focusing on both internal & external customers. Also accountable for informing and educating clients on our service offerings, retail products, and membership program, building and retaining clients through social platforms, community engagement, and other marketing efforts put forth by management.

MINIMUM QUALIFICATIONS:

• Required: Current State Licensure (Esthetician, Cosmetologist)
• A passion for waxing and the beauty industry.
• Time Management Skills.
• Strong communication skills – both written and verbal.
• Flexible and adaptable individual who embraces being a part of a team.
• Exceptional Customer Service.
• Self-Motivated.

OUR CORE VALUES:

• Emphasis on People.
• Outstanding Client Service.
• Compassion & Caring.
• Community Partnerships.