Waxahachie eStores - Curbie - Part time

H-E-B; Waxahachie (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

H-E-B is seeking an eStore Curbie to retrieve online orders from put-away locations and deliver them to customers' vehicles. This role supports efficient order fulfillment and customer satisfaction within a fast-paced store environment.

In this position, you will handle order changes, ensure accuracy, maintain hygiene and organization, and operate equipment such as pallet jacks. A flexible schedule is needed to meet business needs.

Qualifications

• Customer service experience required.
• Strong communication skills required.
• Ability to prioritize and multitask across teams.
• Willingness to work a flexible schedule.

Responsibilities

• Uses a digital tool to retrieve and review customer orders.
• Communicates order changes to customers and teammates.
• Makes adjustments to orders based on customer requests.
• Audits orders for bagging, quality, and completeness.
• Packages and transports groceries from holding areas to the customer vehicle.
• Maintains sanitation and stocking in the store environment.
• Demonstrates safe lifting and operation of pallet jacks.

Skills

Customer service

Communication

Prioritization

Flexibility

Job description

Responsibilities

Job Summary:

As an eStore Curbie, you will retrieve eCommerce online orders from their put away locations and transport them to the Customer.

Customer Service

Key Responsibilities & Essential Functions

• Uses a digital tool to retrieve and review customer orders
• Communicates order changes / adjustments to customer
• Makes necessary adjustments to orders based on Customer requests
• Audits orders for bagging, quality, completion, and note following
• Packages / transports/ loads groceries / merchandise from holding areas to customer¿s vehicle
• Minimizes shrink through careful handling of product
• Achieves productivity standards

Sanitation / Stocking / Food Safety

• Gathers baskets and picks up trash inside and outside eStore, as needed
• Maintains / stocks bag areas
• Returns product to shelf
• Transfers products from slot to slot to help free up carts
• Organizes carts / maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

Age Requirement

• 16+

Knowledge/Skills/Abilities

Work Experience:

• Customer service skills - Required
• Communication skills - Required
• Ability to prioritize and handle cross-functional tasks - Required
• Ability to work a flexible schedule - Required

Education

Licenses/Certifications:

• Completion of all required training - upon hire (e.g., Alcohol Seller's Training) - Required

Physical Demands & Working Conditions

• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
• Constantly walk, reach at waist, grasp
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, push / pull with arms, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**
• Use a manual pallet jack multiple times per day
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2024