Waterworks Trainee

FORTILINE INC; Lake City (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401(k) Plan

Paid Time Off

Parental Leave

Vision

Short Term Disability

Long-term Disability

Job summary

Fortiline Waterworks is seeking a Trainee to complete a 12‑month program preparing for Inside Sales or Estimator roles, with potential future progression to Branch Manager, Outside Sales, or Corporate roles. Trainees will be cross-trained across warehouse operations, sales, and customer service to develop broad functional knowledge.

The role includes rigorous exposure to branch administration, inventory, and order processing, with emphasis on accuracy, safety, and customer satisfaction.

Qualifications

• Must be willing to relocate upon conclusion of the Trainee program.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Present a professional image at all times to customers and vendors.

Responsibilities

• Answer multi-line telephone system.
• Assist customers and generate progress reports on training status.
• Pull orders with 100% accuracy and package safely for truck loading.
• Maintain a clean and organized warehouse and yard.
• Take customer deliveries and support branch locations as needed.
• Process customer transactions and quotes accurately.
• Proactively recommend products to customers and communicate changes.

Skills

Customer service

Sales

Data entry

MS Office

Communication

Relocation willingness

Education

High school diploma or equivalent

College degree preferred

Tools

Mincron

Forklift operation

Job description

Who We AreWorking at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We're proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/The purpose of the Trainee position is to prepare individuals over a 12-month period for an Inside Sales or Estimator role, and longer-term, potentially Branch Manager, Outside Sales, or Corporate role, as their knowledge, experience, and performance allows. The Trainee will be cross-trained in core business functions to include, but not limited to, warehouse operations, product delivery, sales, and customer relationships/service. Trainees will also be exposed to branch level accounting, inventory management, human resources, safety/compliance, and customer invoicing.

Essential Duties & ResponsibilitiesAnswer multi-line telephone systemAssist customersGenerate frequent progress reports on training statusPull orders with 100% accuracy and package safely to load on trucksMaintain a clean and organized warehouse and yardUse various moving equipment to handle large materialsEnsure forklifts are kept in good and safe working conditionSchedule UPS ShipmentsMake customer deliveries (non-CDL) as neededWork with walk-in customers regarding questions on orders, quotes and/or job specificationsAssist with take offs, enter bids and process submittalsReceive and check accuracy of inventory received from vendorsStock and restock inventory/materialsPurchase material that is needed outside of regular inventory purchasesOrder regular stock inventoryGenerate new and repeat sales by providing product and technical information to customersAccurately process customer transactions such as orders, quotes or returnsWork closely with vendors to make sure product shipment /delivery dates are adhered to and communicate appropriately to the customer of any changesResponsible for timely and accurate data entry of sales orders and/or purchase orders into the Mincron systemLoad and unload trucksProactively recommend products to customersContact customer following sales to ensure ongoing customer satisfaction and resolve any complaintsAssist with physical inventory countsAttend continuing education classes and University of Fortiline sessions as assignedPerform other related duties as assigned

Experience/Skills/Abilities Must be willing to relocate upon conclusion of the Trainee programAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsPresent a professional image at all times to customers and vendorsDevelop strong working relationship with customersAbility to write routine reports and correspondenceAbility to speak effectively before groups of customers or employees of Fortiline WaterworksBasic to intermediate math skills - Ability to add, subtract, multiply and divide in units of measure, using whole numbers, common fractions and decimalsAbility to apply common sense understanding to carry out instructions. Ability to deal with problems involving several concrete variables in standardized situationsProficient in Mincron and MS Office (Word, Excel, Outlook)Safe operation of a forklift

Work Environment & Physical DemandsTypical office and warehouse (inside/outside) environment - moderate noise levelSome travel is required as this position could potentially support other branch locationsRegularly requires frequent standing, walking, sitting, use of hands, reachingRequires some stooping, kneeling, crouching, or crawling. Occasional lifting and/or moving up to 50 pounds

Education & Knowledge High school diploma or equivalentCollege degree preferred but not requiredFollowing is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:Attendance - Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.Physical Capacities - Lift up to 25 pounds on occasion, sitting and standing for extended periods.Operation of Office Equipment - Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.Oral Communication Skills - Speaking, Speech Clarity, and Speech Recognition.Written Communication Skills - Writing, Reading and Written Comprehension, and Written Expression.Mental Capacities - Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.

Our commitment to excellent customer service is just part of our story. We're also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.All full-time associates are eligible for the following benefits:Medical and Dental InsuranceFlexible Spending Accounts and Health Savings AccountsCompany-paid Life InsuranceShort Term Disability401(k) PlanPaid Time Off (PTO) - plus paid holidaysParental LeaveVoluntary benefits:VisionLong-term DisabilityVoluntary Life and AD&D InsuranceAdditional Voluntary Benefits through CorestreamWe're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer- Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.