Waterpark Maintenance Manager

Great Wolf Lodge; Concord (NC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Annual bonuses

Paid Time Off

Job summary

Great Wolf Lodge is seeking a Waterpark Maintenance Manager to lead a team of technicians, ensuring reliable equipment operation and a safe, enjoyable guest experience. You will oversee installation, maintenance and repair of aquatic systems to meet quality standards and maximize uptime.

The role requires a bachelor’s degree or equivalent, 3+ years in maintenance, and a proven supervisory background. On-site position with competitive compensation and potential bonuses.

Qualifications

• Bachelor's degree in business, engineering or related field (or equivalent education/experience).
• 1+ year supervisory/leadership experience.
• Minimum 3 years experience in general maintenance, HVAC, plumbing, or waterpark maintenance.
• Working knowledge of chemicals, tools, equipment, and supplies used in providing comprehensive building/water park maintenance services.
• Successful completions of criminal background check and drug screen.
• Availability to work flexible hours and varied shifts including weekends and holidays, as required.

Responsibilities

• Provide strong leadership of staff, including recruiting, hiring, training, and maintaining staffing levels.
• Supervise the team, resolve conflicts, coach, develop others, and manage performance.
• Oversee repairs and preventative maintenance of waterpark equipment and life safety systems.
• Ensure department compliance with corporate standards and all laws.
• Plan and execute maintenance and repairs, monitor inventory and tools.
• Maintain records according to standards and schedule staff for operations.
• Coordinate with leadership for annual shutdowns and contractor work.

Skills

Supervisory experience

Maintenance experience

HVAC & Plumbing

Chemicals handling

Flexible hours

Education

Bachelor's degree in business, engineering or related field

Job description

Pay: $70000 - $75000

At Great Wolf, the Waterpark Maintenance Manager leads a team of technicians to keep waterpark running and ensures a safe and fun environment for guests. The Manager is responsible for leading the installation, maintenance and repair of aquatic equipment ensuring functionality that meets all required quality standards, resulting in maximum operating time and customer satisfaction.

Essential Duties & Responsibilities

• Responsible leadership of staff members, including; recruiting, hiring, training, and maintaining appropriate staffing levels for the department
• Perform supervisory tasks of a team, including resolving conflict, coaching and developing others, promoting teamwork, and performance management
• Oversee the implementation of all waterpark property and equipment repairs and preventative maintenance, monitor life safety systems
• Oversees and ensures that the administration of the department is in compliance with all corporate and brand standards and all federal, state and local laws
• Oversees, delegates, and performs as necessary maintenance and repair work on the waterpark equipment
• Understands pool chemistry and general pool maintenance practices
• Completes and maintains certification training in Aquatic Facility Operator and/or Certified Pool Operator programs
• Perform tasks efficiently and in compliance with all safety rules and regulations
• Uses and reinforces safe chemical handling in addition to following and adhering to MSDS practices and procedures as outlined by GWR standards, OSHA, EPA, Green Seal, and Federal, State, and Local laws
• Plans and completes successful annual shutdowns by coordinating with the Aquatics Director, Director of Engineering, Lodge General Manager, and associated contractors
• Maintains records and documentation according to corporate, industry, and government standards
• Schedules staff to ensure operational excellence, while keeping within budgetary limits
• Follow and enforce procedures that ensure the security of inventory such as tools, supplies, equipment, furniture, televisions, etc.
• Monitor supplies and inventory in a timely and efficient manner, minimizing waste and ensuring that equipment is prepared and operational for the next shift
• Monitors work order volume and prioritizes assignments for team as necessary
• Inspects work assignments by maintenance staff to ensure that work is completed in a timely manner and within specifications
• Manages shift operations including staff scheduling, training and coaching.
• Assists the Director of Engineering in reviewing Market Metrix comments to follow up with any necessary actions for their area of responsibility
• Assists Director of Engineering in managing labor, forecasting, and inventory processes for their area of responsibility

Basic Qualifications & Skills

• Bachelor's degree in business, engineering or related field (or equivalent education/experience)
• 1+ year supervisory/leadership experience
• Minimum 3 years experience in general maintenance, HVAC, plumbing, or waterpark maintenance
• Working knowledge of chemicals, tools, equipment, and supplies used in providing comprehensive building/water park maintenance services
• Successful completions of criminal background check and drug screen
• Availability to work flexible hours and varied shifts including weekends and holidays, as required

Desired Qualifications & Traits

• Previous resort maintenance experience
• Expert at hands‑on equipment maintenance
• Able to develop, implement, and monitor programs that adhere to all appropriate regulations, including: Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communications

Physical Requirements

• Able to lift up to 75 lbs.
• Able to bend, stretch, and twist
• Able to sit or stand for long periods of time
• Able to climb multiple flights of stairs on daily basis and walk frequently

Estimated Salary Range

$70000 - $75000 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60‑1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.