WATER WORKS VALVE OPERATOR 1 (OPEN)

City of Cincinnati; Cincinnati (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

The City of Cincinnati Water Works is seeking personnel to locate leaks in water mains and operate valves to control flow, on either an emergency or scheduled basis. You will interact with customers, troubleshoot taste and odor and low-pressure complaints, while maintaining high customer service standards.

You will chlorinate and flush new mains, may be assigned to relay calls from the office to the field, and keep both manual and computerized records.

Qualifications

• High school diploma or GED plus two years paid work experience; one year may be replaced by a vocational program.
• Must have a valid Driver's License.
• Must be able to work rotating shifts.
• Must handle irate customers and provide courteous service.
• Must have physical strength to handle tools and equipment for valve operation.
• Color vision to read chlorine test results.
• Hearing acuity to hear leaks through testing apparatus.

Responsibilities

• Locate leaks in water mains and operate valves to control flow, on emergency or scheduled basis.
• Troubleshoot and investigate taste and odor issues and low pressure complaints; maintain customer service.
• Chlorinate and flush new mains; may relay calls from office to field.
• Keep manual and computerized records of work performed.
• Perform other duties as required.

Skills

Take measurements

Read water meters

Operate computer

Drive small vehicle

Education

High school diploma or GED

Tools

Pipe wrenches

Screwdrivers

Adjustable wrenches

Basic hand tools

Job description

The employee locates leaks in water mains and, on either an emergency or a scheduled basis, operates valves to control the flow of water through the water lines. Employee interacts with customers by troubleshooting and/or investigating taste and odor complaints and complaints concerning low pressure and other similar conditions, while maintaining a high level of customer service. Employee chlorinates and flushes new mains; may be assigned to the office to relay calls to the field; keeps manual and computerized records. Performs other duties as required. (Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:

• The use of the common types of mechanical tools used in valve operation and minor maintenance; this includes pipe wrenches, screw drivers, adjustable open-end wrenches, and other related basic tools.
• Basic arithmetic, addition, subtraction, multiplication, and division sufficient to read water meters, compute water volumes and pressures, and to compute distances.
• The appropriate ways to deal with the public sufficient to present a positive image of the Water Works Department and to successfully communicate with customers from all socio-economic levels.
• Safety policies and procedures, e.g. Employee Safety Instruction Manual and applicable agency requirements.

Skill to:

• Take measurements with a measuring tape 50 feet or 100 feet in length.
• Read water meters.
• Operate a personal computer and calculator in the performance of assigned duties.
• Drive a small truck, car, or van.

Ability to:

• Speak clearly and concisely in order to communicate effectively in person and over a two-way radio.
• Follow oral and/or written instructions sufficient to perform assigned work duties.
• Read and understand procedural and training manuals, memos, departmental directives, and street guides of the City of Cincinnati and surrounding area.
• Write legible, concise, and accurate reports of work performed during assigned work shift.
• Handle difficult customers and/or situations in a calm manner.
• Learn the system of transmission and distribution water lines and valves and the methods and procedures required to close water valves on an emergency basis.
• Read maps and street guides so as to find way around GCWW service area

OPEN:

Each applicant must have a high school diploma or GED and two years paid work experience. One year of experience can be replaced by completion of a vocational trade program.

OTHER REQUIREMENTS

• Must have a valid Driver's License.
• This position requires working rotating shifts.
• Must have the ability to handle irate customers.
• Must have the physical strength and ability to lift, pull, carry, twist, turn, and otherwise maneuver and operate tools and equipment associated with Water Works valve operation, water line preparation, and providing service to the Water Works customers.
• Must have color vision sufficient to compare differences in color reading on chlorine testing kits.
• Must have hearing acuity sufficient to hear sound of leaking water through an ear phone apparatus attached to iron bar.

MILITARY EDUCATION & EXPERIENCE EVALUATION

Military education and experience may be substituted for college level course work at the lower and upper division baccalaureate and graduate levels and apprenticeship training at the vocational certificate level on a case by case basis based on the American Council on Education (ACE) Military Guide recommendations.

HR Contact: [e-mail]