Water & Wastewater Field Investigator

City of Baltimore; Baltimore (MD); On-site; USD 62,000 - 101,000; Full time

Job summary

City of Baltimore is seeking a Utility Investigator to respond to customer complaints related to water and wastewater utilities. The role requires on-site assessments, prioritization of repairs, and coordination with maintenance teams.

The incumbent works outdoors, may rotate shifts, and bears responsibility for safety and clear documentation. Candidates should have a high school diploma or GED, 5 years in utility construction/maintenance or 3 years in inspection/investigation, and a Maryland

Qualifications

• Education: High school diploma or GED.
• Experience: 5 years in utility construction/maintenance OR 3 years in utility inspection/investigation.
• Licenses: Maryland Class C Noncommercial license or equivalent; Baltimore City permit.
• Note: Upload a copy of your valid driver's license with the application.

Responsibilities

• Respond to customer water/wastewater complaints by on-site assessment and prioritization for repairs.
• Communicate repair priorities to utility maintenance personnel.

Skills

Customer service

Communication

Reading blueprints

Safety practices

Crisis response

Interpersonal skills

Education

High school diploma or GED

Tools

Aquaphobe

Hydrant wrench

Meter wrench

Job description

City of Baltimore is seeking a Utility Investigator to respond to customer complaints related to water and wastewater utilities. The role requires on-site assessments, prioritization of repairs, and coordination with maintenance teams.

The incumbent works outdoors, may rotate shifts, and bears responsibility for safety and clear documentation. Candidates should have a high school diploma or GED, 5 years in utility construction/maintenance or 3 years in inspection/investigation, and a Maryland