Water Utilities Damage Prevention Specialist

City of Bentonville; Bentonville (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Bentonville is seeking a Safety/Security Status: Safety Sensitive water/wastewater infrastructure locator. You will locate and mark utilities, coordinate with contractors, and support maintenance teams while updating GIS maps.

The role requires a high school diploma/GED with 2 years of related experience, valid license, and ability to respond to emergencies within 30 minutes. Expect rotating standby and possible overtime.

Qualifications

• High school diploma or GED plus 2 years related experience or an equivalent combination.
• Must reside within a 30-minute radius of the Water Utilities office to respond to emergencies.
• Valid Driver’s license and ability to obtain water/wastewater licenses.
• Able to read and interpret maps, drawings, and technical documents.
• Strong communication and teamwork skills.

Responsibilities

• Locate and mark water and wastewater infrastructure using Korterra locate ticket management software.
• Consult GIS, drawings, and as-built records to ensure accurate facilities marking.
• Coordinate with contractors, engineers, and City staff around excavation work.
• Assist in placement and oversight of franchise utility installations and ensure proper separation.
• Support water distribution and wastewater maintenance teams and update GIS maps.
• Update department GIS maps and report leaks or damages as needed.
• Respond to customer leaks, complaints, and all field customer-relations matters.
• Work standby schedule and overtime as required; serve as first responder during city emergencies.

Education

High school diploma or GED

2 years related experience

Tools

Korterra

Executime

Microsoft Office

Esri

BambooHR

Job description

Safety/Security Status: Safety Sensitive

SUMMARY

Under the direction and supervision of the Operations Supervisor, responsible for locating and marking water and wastewater infrastructure within the City’s service boundaries. Considered the first line of defense in protecting and ensuring that essential water and wastewater service is maintained.

Levels of Responsibility:

Responsibility Asset Value: ½ ton truck - $55,000

Computer/Technology - $3,500

Line Locating Equipment - $7,000

Technology Knowledge: Korterra, Executime, Microsoft Office including Outlook, Excel, and Word, Esri products, and BambooHR

ESSENTIAL DUTIES AND RESPONSIBILITIES

Completes locate requests from the Arkansas One Call center using Korterra locate ticket management software by locating and marking water and wastewater infrastructure.

References the City’s GIS system, record drawings and “as-builts” to ensure facilities are located and marked accurately.

Communicates with contractors, engineers, and City personnel involving excavation and survey work around our infrastructure.

Assists in coordinating the placement and overwatch of the franchise utility installation. Works with contractors to ensure appropriate separation is met.

Aids in the work of water distribution and wastewater collection maintenance teams, Technical Services team, and other City entities by locating water and wastewater infrastructure.

Assists in updating and correcting the department’s GIS map.

Checks, verifies, and determines reported water leaks when needed. Reports leaks found while locating to the Operations Supervisor.

Provides customer assistance concerning water leaks, complaints, and all phases of in-field customer relations.

Investigates reports of damage to the water and sewer systems when needed.

Able and willing to work a rotational stand-by schedule and able to work overtime as needed.

This position is considered a first responder in the event of a citywide emergency or disaster situation. During such an event, this position will respond and perform tasks that are assigned based on the need of the situation.

Reporting relationships, work assignments, and work schedules may be subject to change in order to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must also reside within a 30-minute radius of the Water Utilities office in order to respond to emergencies that may arise.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and 2 (2) years related experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage. Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS, SPECIAL SKILLS

• Must possess and maintain a valid Driver’s license.
• Possess or has the ability to obtain a Class IV Water Distribution Operator License.
• Possess or has the ability to obtain a Class II Wastewater Operator License.
• Must possess and maintain a personal telephone for emergency call-outs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold, extreme heat, and vibration. The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate.

WORK HAZARDS

Work hazards for this position include:

Noise from jackhammering concrete or asphalt, heavy equipment operations, air compressor, generators, hydro jet trucks, vacuum trucks, cutting/sawing operations, large electric motors, motor driven pumps, electric saws, drills, and grinders.

Chemical, Bacteriological and Physical Injury Hazards for this position would include:

Methane gas, natural gas, low oxygen levels, oxygen rich levels, hydrogen sulfide gas, asbestos dust, clay dust, concrete (skin contact), Hepatitis A, B and C, drowning, equipment injuries, traffic accidents, snake bites, insect bites, poison plants, and excavation cave-ins.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.