Water Slide Dispatcher - Aquatics

Bainbridge-Island-Metro-Park-; Bainbridge Island (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Bainbridge Island Metro Park District is seeking a Recreational Water Slide Dispatcher to ensure safe, enjoyable operations of the city’s water slide. This role monitors guest compliance with safety rules, assists guests entering and exiting the attraction, maintains a clean work area, and responds promptly to emergencies according to district standards.

The ideal candidate is attentive, customer-focused, and able to communicate effectively with supervisors and guests.

Qualifications

• Previous experience in customer service preferred.
• Ability to follow written and verbal safety procedures.
• Strong communication and interpersonal skills.
• Ability to remain alert and attentive for extended periods.
• Must be at least 18 years old; high school diploma preferred.

Responsibilities

• Monitor water slide operations to ensure safe and efficient use.
• Enforce safety rules, height requirements, and operating procedures.
• Instruct guests on riding techniques and safety expectations.
• Control rider dispatch intervals for safe spacing.
• Observe riders and respond to unsafe behavior or emergencies.
• Report maintenance or safety concerns immediately.
• Maintain cleanliness of slide area and queue lines.
• Provide excellent customer service and address guest questions.

Skills

Customer service

Communication

Attention to detail

Teamwork

Punctuality

Education

High school diploma or equivalent

Tools

CPR/First Aid/AED certification

Job description

The Recreational Water Slide Dispatcher is responsible for ensuring the safe and enjoyable operation of the District’s water slide. This position monitors guest compliance with safety rules, assists guests entering and exiting the attraction, maintains a clean work area, and responds promptly to emergencies or operational issues in accordance with District standards, safety practices and operational procedures. The ideal candidate is attentive, customer-focused, and committed to providing a safe, positive experience for all guests.

1. Monitor water slide operations to ensure safe and efficient use
2. Enforce all water slide safety rules, height requirements, and operating procedures
3. Instruct guests on proper riding techniques and safety expectations
4. Control rider dispatch intervals to maintain safe spacing between guests
5. Observe riders throughout the attraction and respond appropriately to unsafe behavior or emergencies
6. Perform routine inspections of the slide area and report maintenance or safety concerns immediately
7. Maintain cleanliness of the water slide, queue lines, and surrounding work area
8. Communicate effectively with supervisors and team members regarding operational issues
9. Provide excellent customer service by answering guest questions and addressing concerns professionally
10. Participate in emergency response procedures and first aid or rescue situations as trained
11. Enforce all safety regulations and stay current with pool rules and procedures
12. Cleaning as needed

• Previous experience in customer service preferred
• Ability to follow written and verbal safety procedures
• Strong communication and interpersonal skills
• Ability to remain alert and attentive for extended periods
• CPR for Professional Rescuer, First Aid, and AED certification preferred or obtained within first two months of employment
• High school diploma or equivalent preferred
• Must be at least 18 years of age

Required Knowledge, Skills and Abilities

• Ability to work safely in aquatic environments
• Ensure patron safety at all times
• Exceptional customer service skills
• Strong attention to detail
• Ability to work independently or as part of a team and follow verbal and written instructions
• Ability to communicate effectively with supervisors, coworkers, and the public
• Reliably show up on time and ready to work for all scheduled shifts
• Maintain a high level of professionalism
• Maintain emergency response readiness

Work Environment and Physical Effort and Hazards

This is a non-smoking work environment. Work is performed in indoor or recreational aquatic facility. Hours include evenings, weekends, and holiday hours.

• Regularly stand and walk for extended periods
• Ability to climb stairs and respond quickly during emergency situations
• Must be able to lift up to 30 pounds
• Ability to work indoors in varying weather conditions, including heat and humidity
• Work involves exposure to noise and wet surfaces
• Cleaning duties may require standing, stooping, bending to pick up trash and debris, and the use of cleaning tools and chemicals. Employees performing work involving exposure to hazardous materials (e.g., chemicals) will be trained and provided appropriate PPE before completing tasks
• Hours include weekends, evenings, and holiday shifts

The physical demands described are representative of those required to perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.