Water Restoration Technician

ServiceMaster of South Shore Inc; West Valley City (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Health insurance

Paid time off

Job summary

ServiceMaster of South Shore Inc in Utah seeks a Water Restoration Technician to monitor and perform drying, demolition and restoration tasks on site, documenting progress with notes, photos and reports for insurance claims.

You will inspect completed work, obtain customer signatures, address concerns, and coordinate with the supervisor to ensure safe, timely completion and proper job closure.

Qualifications

• High school graduate or equivalent.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written and communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.

Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff

Skills

Verbal & written communication

Customer service

Mobile data entry experience

Education

High school diploma or equivalent

Tools

Mobile data entry apps

Job description

Benefits

• Bonus based on performance
• Free uniforms
• Health insurance
• Paid time off

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff

Job Requirements

• High school graduate or equivalent
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.