Water Restoration Technician

ServiceMaster Restore; Birmingham (AL); On-site; USD 25,000 - 30,000; Full time

Job summary

ServiceMaster Restore in Birmingham, AL is seeking a Water Restoration Technician to monitor, inspect and complete tasks on water damage jobs, preparing notes, photos and documentation for insurance reimbursement. You'll explain processes to customers in person and coordinate with supervisors.

Responsibilities include loading equipment, performing water extraction, debris removal, basic demolition, following company procedures, obtaining customer signatures, and maintaining safety and timely

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with clean driving record.
• Good verbal and written communication skills.
• Customer service skills and ability to work with clients.
• Experience with mobile data entry software.
• Ability to read and follow product label instructions.
• Punctual and reliable; meet deadlines.
• Certifications preferred: WRT and ASD.

Responsibilities

• Retrieves work orders and ensures necessary equipment is loaded for the job.
• Explain processes to customers and outline next steps in person.
• Complete jobs per company procedures with quality control.
• Perform water damage repair including extraction and light demolition.
• Ensure equipment and vehicles are properly handled; report malfunctions.
• Inspect completed jobs, obtain customer signatures and, if needed, request payments.
• Monitor drying plans daily based on meter readings.
• Communicate issues and daily activities with supervisor and staff.
• Prepare documentation and photos per policy for insurance reimbursement.

Skills

Verbal communication

Written communication

Customer service

Mobile data entry

Education

High school diploma

WTR – Water Damage Restoration Technician

ASD – Applied Structural Drying Technician

Tools

Mobile software

Job description

Position Overview

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
• Completes assigned jobs according to company processes while maintaining quality control on each job
• Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency
• Responsible for making daily adjustments to the drying plan based on meter readings
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies

Job Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry not required but preferred
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good customer service skills
• Experience with using mobile software to enter data
• Can read and follow product label usage instructions
• Reports to work on time in a clean, complete uniform
• Must be able to prioritize activities and meet deadlines
• Certifications are not required but preferred:
  • WTR – Water Damage Restoration Technician
  • ASD – Applied Structural Drying Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
• Use visual acuity to perform detail-oriented activities
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.