Water Restoration Supervisor Lead

SERVPRO; Town of Florida (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading restoration service provider in New York is seeking a Lead Technician / Crew Chief to oversee restoration projects and ensure customer satisfaction. Candidates must have experience in water, fire, and mold remediation and be skilled in team leadership. The ideal applicant is proactive, responsible, and service-oriented, with a commitment to high-quality service. Compensation ranges from $22.00 to $26.00 per hour, depending on experience.

Benefits

Company car

Health insurance

Paid time off

Training & development

Dental insurance

Vision insurance

Free uniforms

Opportunity for advancement

Qualifications

• Experience in restoration work related to water, fire, and mold cleanup is required.
• Experience leading and supervising a team in the restoration industry is mandatory.
• IICRC certifications are preferred.

Responsibilities

• Supervise and perform production work ensuring quality control.
• Manage customer satisfaction and communication.
• Document detailed job files for services provided.
• Be available for on-calls and emergencies.

Skills

Water Mitigation

Mold Remediation

Fire Restoration

Effective Communication

Team Leadership

Bilingual (English/Spanish)

Tools

Industry-related software

Job description

Benefits

• Company car
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Do you have experience in Water Mitigation, Mold Remediation, Restoration, Fire Damage, Construction or similar industries? Then don’t miss your chance to join Servpro Team Locandro, located in the Weston / West Davie area.

The Lead Technician / Crew Chief coordinates, monitors, and performs work activities on residential and commercial projects to successfully fulfill service needs and facilitate a positive customer experience.

Responsibilities

• Supervise and perform production work according to SERVPRO processes and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians, coach and train them, and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Monitor assigned jobs from start to finish
• Manage labor and consumable item usage on assigned projects
• Communicate with production manager and office staff on project progress and issues
• Manage data using industry software programs
• Communicate, follow and enforce all OSHA guidelines for job safety
• Be readily available for on-calls and emergencies

Requirements

• Experience in restoration work related to clean up from damage caused by water, fire, and mold is required.
• Experience leading and supervising a team in the restoration industry is required
• IICRC certifications highly preferred
• Experience using industry related software programs
• Ability to travel locally or out of state when necessary
• Ability and willingness to work nights and weekends as required
• Ability to be On-Call as needed
• Valid driver’s license
• Able to comply with franchise guidelines
• Effective written and oral communication
• Preferable bilingual (English / Spanish), English is mandatory.

Physical and Work Environment Requirements

• Ability to regularly lift 50 pounds unassisted and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawl spaces under buildings)
• Repetitive pushing / pulling / lifting / carrying objects

Benefits

• Company car
• Paid Holidays
• Paid Time Off
• Uniforms provided
• Training provided
• Company vehicles

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever. Compensation : $22.00 - $26.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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