Water Remediation Operations Manager

J Blanton Plumbing; Northbrook (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Performance-based bonus opportunities

Job summary

J. Blanton Plumbing is expanding its residential Water Remediation Division and seeks an experienced Operations Manager to lead and grow the team. You will oversee daily field operations, manage crews, and drive exceptional customer experiences while maintaining safety and quality standards.

The role emphasizes leadership, coaching, and process improvement, with opportunities to hire, onboard, and develop field personnel as the department scales with the company’s growth.

Qualifications

• 5+ years of residential water restoration experience.
• Experience managing water restoration crews and field operations.
• Strong leadership, coaching, and team development skills.

Responsibilities

• Lead, manage, and develop the residential water remediation team.
• Oversee daily scheduling, staffing, and job execution.
• Ensure projects are completed safely, efficiently, and to company standards.
• Coach and mentor field technicians and crew leaders.
• Monitor quality control, productivity, and customer satisfaction.
• Coordinate with dispatch, sales, and other departments for smooth operations.
• Maintain compliance with industry standards, safety regulations, and company policies.
• Drive department performance through training and accountability.

Skills

Leadership

Coaching

Staffing

Communication

Organization

Water restoration

Scheduling

Driver's license

Tools

Water remediation equipment

Drying equipment

Job description

Lead Our Residential Water Remediation Division!!

J. Blanton Plumbing is seeking an experienced Water Remediation Operations Manager to lead and grow our residential water remediation team. This is a leadership opportunity for someone with a strong background in water restoration who is passionate about developing people, driving operational excellence, and delivering an exceptional customer experience.

As the Operations Manager, you will oversee daily field operations, manage restoration crews, ensure projects are completed safely and efficiently, and help build a high-performing department as our company continues to grow.

What You'll Do

• Lead, manage, and develop the residential water remediation team
• Oversee daily scheduling, staffing, and job execution
• Ensure restoration projects are completed safely, efficiently, and to company standards
• Coach and mentor field technicians and crew leaders
• Monitor quality control, productivity, and customer satisfaction
• Coordinate with dispatch, sales, and other departments to ensure smooth operations
• Maintain compliance with all industry standards, safety regulations, and company policies
• Drive department performance through training, accountability, and continuous improvement
• Assist with hiring, onboarding, and performance management of field personnel
• 5+ years of residential water restoration experience
• Previous experience managing water restoration crews and field operations
• Strong leadership, coaching, and team development skills
• Experience scheduling crews and managing multiple restoration projects simultaneously
• Excellent communication and organizational skills
• Strong understanding of water mitigation equipment, drying processes, and industry best practices
• Valid driver's license with a clean driving record

Preferred Qualifications

• IICRC Water Restoration Technician (WRT)
• IICRC Applied Structural Drying (ASD)
• IICRC Applied Microbial Remediation Technician (AMRT)
• Competitive salary
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Ongoing leadership and professional development
• Career advancement opportunities

Why J. Blanton Plumbing?

We're not a small operation trying to figure things out.

J. Blanton Plumbing is one of the fastest-growing residential home service companies in the country, and we're expanding our Water Remediation Division to meet increasing customer demand. We're investing in exceptional leaders who can build high-performing teams, deliver outstanding customer experiences, and help drive the next phase of our growth.

If you're an experienced water restoration leader looking for the opportunity to make a lasting impact, lead a growing department, and advance your career with a company committed to excellence, we'd love to hear from you.