Water Park Supervisor

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free meal per shift

Gym membership discount

Room discounts at Marcus Hotels &

Restaurant, cafe, lounge, golf, ski, &

Free parking

Two-for-one movie theater coupons

Job summary

Timber Ridge Lodge & Waterpark in Lake Geneva, WI is seeking a Waterpark Supervisor to lead a dynamic team, ensure lifeguard excellence, manage Red Cross certifications, and maintain a safe, exciting environment for guests and families.

You will oversee daily operations, train staff, and serve as Manager on Duty in the Director’s absence. This role requires ARC certifications, strong English communication, and a flexible schedule.

Qualifications

• Must be 18 years or older.
• ARC Lifeguard, Shallow Water Attendant, and Administering Emergency Oxygen certifications required.
• High school education preferred; two years lifeguard experience preferred.
• Read, write and communicate effectively in English.
• Strong interpersonal skills to assist and interact with guests and team members.
• Able to supervise others, enforce rules, and respond to emergencies with sound judgement.
• Able to handle difficult customer interactions with diplomacy.
• Flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Develop new materials and topics for daily training sessions.
• Provide feedback for staff evaluations and support team growth.
• Act as Manager on Duty in the Director’s absence.
• Liaise for Red Cross materials, trainings, and lifeguard classes.
• Supervise and support Head Guards, Lifeguards, Slide Attendants, and Aquatic Center Attendants.
• Enforce facility rules, report repairs, and maintain a safe, clean aquatics area.
• Assist with opening, closing, and daily operation of the aquatics facility.
• Perform additional duties including acting as lifeguard, water park attendant, or pool cleaner.

Education

High school education

Tools

Lifeguard Certification (ARC)

Shallow Water Attendant

Administering Emergency Oxygen

Job description

Description

Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We’re searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As a Waterpark Supervisor at Timber Ridge Lodge & Waterpark, you’ll lead a dynamic team, ensure lifeguard excellence through ongoing training, manage Red Cross certifications, and create a safe, exciting environment where guests and families can make unforgettable memories.

Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that’s soaked in memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.

What will you be doing?

• Develop new materials and topics for daily training sessions.
• Provide feedback for staff evaluations and support team growth.
• Act as Manager on Duty in the Director’s absence.
• Serve as the liaison for Red Cross materials, trainings, and lifeguard classes.
• Supervise and support Head Guards, Lifeguards, Slide Attendants, and Aquatic Center Attendants.
• Enforce facility rules, report repairs, and maintain a safe and clean aquatics area.
• Assist with opening, closing, and daily operation of the aquatics facility.
• Perform additional duties as assigned, including acting as lifeguard, water park attendant, or pool cleaner.

What do you bring to the role?

• Must be at least 18 years old.
• Possess American Red Cross certifications: Lifeguard, Shallow Water Attendant, and Administering Emergency Oxygen.
• High school education preferred, with two years of active lifeguard experience preferred.
• Ability to read, write, and communicate effectively in English.
• Strong interpersonal skills to assist and interact with guests, patrons, and team members.
• Capable of supervising others, enforcing rules, and responding to emergencies with sound decision-making.
• Skilled in handling challenging customer interactions with patience, tact, and diplomacy.
• Ability to work independently or collaboratively while supervising facility activities and maintaining safety standards.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

What's in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible schedulingMedical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Timber Ridge Lodge & Waterpark is an equal opportunity employer.