Water Park Guest Services Associate

Showboathotelac; Atlantic City, Fayetteville (NJ, AR); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Waterpark Guest Service Associate to provide exceptional guest service and maintain smooth daily operations. In this exciting role, you will assist guests with ticket purchases, activities, and ensure a fun environment for families. Your strong communication and organizational skills will help you thrive in a fast-paced setting, while your ability to solve problems will enhance guest experiences. Join a dynamic team that values kindness, teamwork, and a passion for service, and make a positive impact on visitors at a vibrant waterpark destination.

Qualifications

• Must be 16 years or older with strong customer service skills.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Assist guests with ticket purchases and activities.
• Process payments and provide accurate information about the waterpark.
• Handle guest service issues and promote premium offerings.

Skills

Customer Service Skills

Verbal Communication

Problem Solving

Organizational Skills

Multi-tasking

Cash Handling

Teamwork

Safety Awareness

Education

High School Diploma or GED

Tools

Computers

Job description

Job Title: Waterpark Guest Service Associate

Location: Showboat, SB Waterpark Land LLC

Department: Waterpark

FLSA Status: Non-exempt/hourly, Full-Time

Summary of Position

Responsible for maintaining orderly daily operations while providing exceptional guest service and assisting guests as needed.

Organizational Relationships

Reports to: Waterpark Managers, Waterpark Supervisors, Waterpark Assistant Director, Waterpark Director

Supervises: NA

Qualifications and Skills

• Must be 16 years of age or older
• Strong customer service skills, verbal and written
• Able to work well with other team members
• Ability to solve problems
• Organizational and communication skills
• Ability to multi-task
• Knowledge of computers and cash handling
• Safety focused and able to think on feet
• Work flexible schedule including nights, weekends, and/or holidays as needed

Education and Experience

• High school diploma/GED or related experience
• Strong customer service and oral communication skills

Duties and Responsibilities

• Assist guests with purchasing tickets, scheduled activities, season passes, waivers, lockers, and event tickets.
• Scanning wristbands at guest entry to confirm valid entry to park
• Guest verification at Paradise Island entrance, verifying guests are 21 and older by checking wristband color and scanning
• Process guests' payments using cash, credit, gift cards, coupons, vouchers, etc.
• Provide guests with accurate information and directions about Island Waterpark
• Provide assistance with guest service issues, including resolving problems and concerns, and processing refunds if required.
• Promote and sell premium offerings, preferred seating, cabanas, and party rooms as well as assistance with parties.
• Performs other duties as assigned by Waterpark management

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1. Friendly Focused: we are committed to creating a fun environment that embraces families and children of all ages.
2. Kindness Focused: we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.
3. Team Spirit: we foster a respectful workplace where team members work together to exceed our guest's expectations.
4. Hearts to Serve: we are driven by a passion to bring joy and happiness to the guests that we serve.
5. Take Ownership: we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.

Essential Functions

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictate.
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to maintain Lifeguard certification, must be current.
• The ability to use a computer to communicate, create, and access information.
• The ability to stand and walk for long periods of time.
• The ability to work in a fast-paced environment.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms.

Physical Demands

Constantly - occupation requires this activity more than 66% of the time (5.5+ hours/day)

Frequently - occupation requires this activity from 33% to 66% of the time (2.5 - 5.5 hours/day)

Occasionally - occupation requires this activity up to 33% of the time (0 - 2.5 hrs./day)

Not Applicable - activity is not applicable to this occupation.

Environmental Factors

• Extreme Cold (non-weather)
• Extreme Heat (non-weather)
• Wet and Humid
• Loud Noise Level

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

This job description is subject to change but remains in effect until superseded or canceled in writing by the Director of Human Resources.