Water Operations Manager

NW Natural; United States; On-site; USD 87,000 - 139,000; Full time

Benefits offered by this job

Health insurance

Vacation days

Paid holidays

Parental leave

401(k) match

Stock purchase discount

Tuition reimbursement

Job summary

NW Natural Water seeks a Water Operations Manager in Coupeville, WA to administer client relationships and manage operations related to service agreements, system operation, and staffing. The role includes budgeting, regulatory compliance, and ensuring safe, reliable water services.

The position requires leadership of an operations team, overseeing field and management services, and maintaining knowledge of applicable laws. Rich benefits and a competitive salary are offered.

Qualifications

• Five or more years of experience in covering all aspects of utility operation.
• Demonstrated leadership for projects, initiatives, or teams, with or without formal supervisory responsibility.
• Comprehensive knowledge of laws and regulations that apply to various governing agencies.
• Thorough knowledge of water and wastewater system operations, as applicable.
• Valid driver’s license and required certifications/endorsements, driving record satisfactory.

Responsibilities

• Administer operation of water distribution and water treatment for clients within service area.
• Manage client communications via reports, email, phone, and meetings.
• Facilitate preparation of annual budgets and midyear adjustments; manage service contracts to meet budgets.
• Maintain knowledge to ensure compliance with federal and state rules and regulations.
• Develop and manage operations team; hire per staffing plan and train staff with required certifications.
• Conduct staff performance evaluations within company guidelines.
• Manage department budget through personnel utilization and other metrics.
• Comply with all company policies, safety regulations, and grooming/uniform policy.

Skills

Leadership

Water operations

Budgeting

Regulatory knowledge

Tools

WDM 1

WTPO 1

CCS

WDM 2

WTPO 2

CCS (preferred)

Job description

Water Operations Manager

Non-Union Position
WTR-Water Services Management Staff-King Water; Coupeville, Washington (US-WA)
Regular FT, Exempt
Posting # 5720

About Us:

NW Natural Water owns and operates water and wastewater utilities in communities throughout Texas, Arizona, California, Idaho, Oregon, and Washington. Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76,000 connections.

Our parent company, NW Natural Holding Company (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon and has been doing business for over 165 years. The company operates through NW Natural Gas Company (NW Natural), SiEnergy Operating (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests, serving a combined population of over 2.6 million people.

Position Summary:

Administer client relationship and operations management responsibilities pertaining to service agreement scope fulfillment in the areas of system operation, utility management, and management of client relationships. Major areas of management include staffing, water systems compliance, budgeting, and revenue generation.

Essential Duties & Responsibilities:

- Administer the operation of water distribution and water treatment for clients within department service area. Execute all contractual deliverables in the areas of field operations and management services.

- Manage client communications, including preparation of written status reports, email, phone, and in person meetings as required.

- Facilitate preparation of annual client budgets and midyear budget adjustments. Coordinate client budget approvals and manage service contracts to meet budgets.

- Maintain current knowledge and understanding in order to ensure strict compliance with all federal and state rules and regulations.

- Develop and manage operations team, including responsibility to hire in accordance with staffing plan, develop staff to effectively provide services, and to complete training and gain certifications in accordance with company policy.

- Conduct scheduled employee staffing performance evaluations within Company guidelines.

- Manage department budget through personnel utilization and other metrics.

- Comply with all Company policies, procedures, and safety regulations.

- Comply with Company Grooming and uniform policy.

Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications:

- Five or more years of experience in covering all aspects of utility operation.

- Demonstrated experience providing leadership and direction for projects, initiatives, or teams, with or without formal supervisory responsibility.

- Comprehensive knowledge of laws and regulations that apply to various governing agencies.

- Thorough knowledge of water and wastewater system operations, as applicable.

- Valid driver’s license (or obtain within 90 days if out-of-state), required certifications/endorsements, and satisfactory driving record.

- WDM 1 (Water Distribution Manager), WTPO (Water Treatment Plant Operator) 1, and CCS (Cross Connection Specialist) certifications required.

- WDM 2 (Water Distribution Manager), WTPO (Water Treatment Plant Operator) 2, and CCS (Cross Connection Specialist) certifications preferred.

Working Conditions:

The working environment will vary from extreme outdoor conditions and indoor job duties. This position requires decision and leadership ability, at times in emergency situations. Safety procedures must always be followed. Employees may be exposed to hazardous materials, confined space, electrical components, and heavy equipment such as backhoes, dump trucks and sewer flushing vehicles. Employees must be in a physical condition that will allow personnel access into typical industrial processing plant facilities and equipment.

What we offer:

Health & Wellness –

- Rich health insurance benefits with competitive employer contribution

- Free access to an online wellness resources platform

Work Life Balance -

- Accrue up to 15 Vacation Days annually

- 13 paid holidays

- 3 weeks paid parental leave

Financial -

- Competitive 401K company contribution and match

- 15% discount on NW Natural stock through Employee Stock Purchase Program

- Up to $5250 a year in tuition reimbursement

Base salary range: $86,674.00 - $138,678.00 per year, depending on qualifications

Deadline: 10/6/26

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural Water participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

E-Verify Information
NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

NW Natural Water does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural Water valid written Statement of Work in place for this position from NW Natural Water HR/Employment will be deemed the sole property of NW Natural Water. No fee will be paid in the event the candidate is hired by NW Natural Water as a result of the referral or through other means.