Water Mitigation Estimator/Sales person

ZipRecruiter; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in restoration services is looking for a Water Mitigation Estimator/Sales Person to join its growing team. The role involves working directly with customers post-disaster, ensuring they receive the best possible service during tough times. Successful candidates will demonstrate excellent communication skills, a dedication to customer service, and the desire to be a key player in providing essential support when others need it most.

Benefits

Company Cell Phone

Life Insurance

401(k)

Company car

Competitive salary

Health insurance

Paid time off

Qualifications

• Fluent in English.
• Valid driver's license with a clean record.
• Willing to work nights/weekends and overtime, if needed.

Responsibilities

• Communicate mitigation process to the customer to confirm understanding.
• Write an accurate estimate meeting all set guidelines.
• Assist other team members when needed.

Skills

Customer service

Communication

Empathy

Education

IICRC WRT or ASD certification

Tools

Xactimate

Job description

Job DescriptionJob DescriptionBenefits:

• Company Cell Phone
• Life Insurance
• 401(k)
• Company car
• Competitive salary
• Health insurance
• Paid time off

What does a Water Mitigation Estimator/Sales Person for Paul Davis do?

• First on site for water mitigation losses
• Put customer at ease, communicate next steps, estimate work to be completed
• Communicate with Insurance representative to settle loss
• Make a difference for others that have had a disaster strike their property
• Be empathetic and show a sense of urgency while communicating through modern technology

Why The Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a Mitigation Estimator/Sales person if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve performance and excel at customer service.

We service Calhoun, Clinton, Eaton, Ingham, Ionia, Jackson, Livingston, Washtenaw, and Oakland Counties.

Team Qualifications (Requirements):
IICRC WRT or ASD certification a plus
Proficient in Xactimate
Desire to join a world-class team and contribute a positive attitude
Dedication to customer service
Fluent in English
Valid driver's license with a clean record
Have the ability to work nights/weekends and overtime, if needed
Desire to continually learn new things

Role on the Team (Job Responsibilities):

• Communicate mitigation process to customer to confirm they understand the process and are comfortable moving forward with Paul Davis
• Write an accurate estimate meeting all set guidelines so the job supervisors can perform their work efficiently and profitably.
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Be accessible by phone and participate, as necessary, in the on-call schedule.

This is a salary position plus bonus.

Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Estimators the opportunity to become experts in the field through certifications and Paul Davis University.
Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider our Mitigation Estimators are leading their teams to be first on site after disasters strike.

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.
We support and hire Veterans and we are an Equal Opportunity Employer!