Water/Fire Restoration Lead Technician

ServiceMaster Restoration by David; Nashville (TN); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Startup bonus

After-hours bonuses

Quarterly incentives

PTO accrual

Health plan

Certification opportunities

Cell phone allowance

Job summary

ServiceMaster Restoration by David seeks a restoration technician to respond to disaster scenes in Nashville, TN. You will stabilize sites, perform water and fire mitigation, and handle cleanup and debris removal while coordinating with customers and team members to ensure safety and satisfaction.

Responsibilities include loading equipment, explaining processes, following protocols, and completing documentation.

Qualifications

• Dependable with a strong work ethic and willingness to learn
• Good verbal and written communication skills
• Excellent customer service abilities and problem solving
• Must have a valid driver’s license and clean driving record
• Ability to prioritize tasks and meet deadlines
• Ability to read and follow product label usage instructions

Responsibilities

• Be dependable and punctual for all assignments
• Gather and load required equipment and supplies for each job
• Explain mitigation process to customers and answer questions
• Complete restoration work safely with quality control
• Handle water extraction, content pack‑out, and debris removal as needed
• Participate in on‑call rotation and respond to after‑hours emergencies
• Ensure equipment and vehicles are properly maintained and report issues
• Obtain customer signatures and document job after completion
• Monitor ongoing water jobs and communicate updates to supervisor
• Resolve customer issues and coordinate daily activities with team
• Prepare documentation and photos per company policies

Skills

Dependability

Customer service

Communication

Driver's license

Time management

Read safety labels

Job description

Position Overview

When disaster strikes somebody’s home or office, we are first on the scene. You are part of the team that swoops in to save the day. A technician stabilizes the chaos by performing water/fire mitigation and other types of organized demo and cleaning. Inspect, assess, and complete restoration work and put the customer at ease.

Job Responsibilities

• Be dependable.
• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives on time at work site.
• Explain mitigation process to customers and answer questions
• Safely completes assigned jobs according to protocol, while maintaining quality control on each job.
• Scope typically includes water extraction, pack‑out contents, removing/disposing of non‑salvageable materials, cleaning of salvageable materials.
• Participate in our on‑call rotation, responding to after‑hours and weekend emergency losses.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to the supervisor.
• Inspects jobs after completion obtains customer signatures for approval purposes.
• Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
• Resolves issues with customers, communicates customer issues, and daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures.

Job Requirements

• Dependability.
• Strong work ethic and willingness to learn; experience in the restoration or construction industry not required.
• Valid Driver’s license and satisfactory driving record.
• Good verbal, written and communication skills.
• Good customer service skills.
• Can read and safely follow product label usage instructions.
• Must be able to prioritize activities and meet deadlines.
• Drug/Alcohol/Tobacco free required.

Certifications are not required but preferred

• WTR – Water Damage Restoration Technician.
• ASD – Applied Structural Drying Technician.

Compensation and Incentives

• Competitive wage $22-26/hr.
• $500 Startup bonus after 90 days of employment.
• Regular after hours bonuses
• Quarterly performance incentives.
• PTO Accrual.
• Health plan.
• Opportunities for certification/advancement.
• Cell phone allowance.

Construction workers…when will the construction industry take a dive? Nobody truly knows, we only know it will happen. Consider a career in the restoration industry, an industry that is recession‑proof! No more feast or famine. Enjoy steady work with the premier restoration company offering competitive pay, sign‑on bonuses and other incentives, PTO, advancement opportunities, and paid training!

This franchise is independently owned and operated