Water Damage Restoration Crew Lead

PuroClean Home Rescue of Rancho Cordova; Rancho Cordova (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a leading emergency property restoration firm where you will be pivotal in managing service calls and ensuring customer satisfaction. As a Crew/Team Leader, you will oversee job flow, enforce safety procedures, and maintain clear communication with customers and staff. This role offers a unique opportunity to develop your leadership skills while working in a fast-paced environment. With a focus on continuous learning and growth, you will contribute to a culture that values teamwork and excellence. If you are ready to make a difference and lead a dedicated team, this position is for you!

Benefits

Paid Training

401K

Health Care

Paid Time Off

Bonus Pay

Qualifications

• 1+ year experience in water/mold damage industry required.
• Strong organizational and leadership skills essential.

Responsibilities

• Manage customer satisfaction and represent the brand effectively.
• Train and coach production staff for skill development.

Skills

Leadership

Multitasking

Attention to Detail

Record Keeping

Safety Awareness

Education

High School Diploma

IICRC Certification

Tools

MICA Software

Job description

Crew/Team Leader

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage.

Job Position Description:

Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner.

Responsibilities:

1. Managing Customer Satisfaction and representing the brand
2. Continued development of production skills and expertise
3. Always leaving jobsites with a clean and orderly appearance
4. Coaching and training of production staff technicians
5. Preventative maintenance on vehicles, equipment, and oversight of facility maintenance
6. Ensure clear communication with office staff, immediate supervisor, and fellow technicians

Qualifications:

1. Willingness for continued learning and growth, ability to ‘lead and coach’ your teammates
2. Attention to details in organization, cleanliness, and care for facility, assets, and equipment
3. Aptitude with record keeping, recording information, and communicating
4. Awareness and respect for safety, using care and caution with teammates and customers
5. Strength with multitasking and handling deadlines, organizational and leadership skills
6. Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time
7. At least one year of experience in the water/mold damage industry is a must
8. Understanding or experience with MICA software is a bonus

Benefits:

1. Entry-level pay rate will be based on experience and IICRC certifications
2. Learn and develop new professional skills in a fast-paced environment
3. Competitive pay, benefits, and flexible hours
4. Additional benefits and perks based on performance and employer’s policies
5. Paid training and certifications available
6. Paid time off
7. Bonus pay on a per job basis
8. Health Care
9. 401K offered

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.