Water Country - Aquatics Supervisor

Splish Splash Water Park; Portsmouth (NH); On-site; USD 42,000 - 66,000; Full time

Job summary

Water Country is seeking an Aquatics Supervisor to oversee the care and safety of guests and staff in the park. You will supervise the Aquatics team, mentor lifeguards, and ensure daily operations meet safety standards and regulatory requirements.

Role requires 1–2 years of lifeguard experience, English fluency (Spanish a plus), and completion of the Ellis & Associates Lifeguard Training Program before serving as a lifeguard. Flexible schedule including evenings and weekends is expected.

Qualifications

• 1–2 years of lifeguard experience desired.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Must successfully complete the Ellis & Associates Lifeguard Training Program before becoming a lifeguard at Water Country.

Responsibilities

• Oversee daily aquatics operations and lifeguards to ensure guest safety.
• Lead, train, and coach Aquatics staff; backfill lifeguard positions when needed.
• Ensure lifeguard rotations meet Ellis & Associates standards and NH regulations.
• Assist with hiring, training, performance coaching, and discipline of staff.

Skills

Lifeguard experience

English fluency

Spanish language

Education

Ellis & Associates Lifeguard Training Program

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Water Country - Aquatics Supervisor

Roles & Responsibilities

Aquatics Supervisors are responsible for the care and safety of all guests and employees in the park. Supervisors will oversee the day-to-day operation in their assigned areas, assist with training of Aquatics staff, as well as assist with administrative duties. Supervisors will provide directions and guidance to Aquatics Leads, as well as the lifeguards on duty.

Supervisory Duties

• Supervise the daily operations of the Aquatics team
• Lead by example, attitude, and as a representation of Water Country’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all aquatics and lifeguarding positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, training, performance coaching, and discipline.
• Ensure lifeguard rotations are within the Ellis and Associates standards
• Ensure lifeguards are exceeding the Ellis and Associates standards
• Ensure that all required meals and other breaks are being given in accordance with NH law
• Ensure daily sign-in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities

Departmental Duties

• Delight all guests by quickly and expertly providing courteous assistance to address their questions or concerns.
• Stay alert when assigned to swimming areas to ensure guest safety.
• Oversee daily morning checks for water attractions and waterslide testing
• Oversee daily pool cleanings, tube field testing, and in-service classes for assigned team
• Provide bathroom breaks for all team members, as needed
• Render first-aid (within scope of knowledge) to injured guests or team members
• Handle operation-related guest concerns and assist with lost children
• Escalate major guest concerns to management or maintenance team in a timely manner
• Maintain constant vigilance and proactively identify potential hazards inform park leadership and/or maintenance team of any such situations in a timely manner
• Ensure that all park areas are clean and free of hazards, prior to daily opening
• React in a calm and professional manner during emergency situations
• Assist with crowd control in emergency situations
• Ensure pre-opening and closing check lists are done by Aquatics employees
• Update and ensure proper Zone Coverage and Zone Validations are done for each spot in the park
• All other duties assigned by leadership

Education and Experience

• No education requirements for this position
• 1-2 years of previous lifeguard experience desired
• Must successfully complete the Ellis & Associates Lifeguard Training Program before becoming a lifeguard at Water Country.

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to comply with NH Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must be willing and able to work with a vastly diverse staff of lifeguards, including both American and International students
• Demonstrated ability to successfully perform all swim tests, water rescues, assists
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all Federal, State, and local regulations regarding aquatics safety standards
• Ability to attend 4 hours of in-service training per month
• Ability to take control of emergencies and intense situations while remaining calm
• Ability to manage crowd control during emergency situations
• Must demonstrate a willingness to learn and ability to follow instructions
• Must be guest-focused and work well with other team members and supervisors
• Ability to work independently with minimal supervision

Physical Requirements

The physical demands described here are representative of those that must be met