Water and Fire Restoration Production Manager

SERVPRO of Vacaville / Dixon; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Vision insurance

Job summary

SERVPRO of NW Brooklyn is seeking a Production Manager to oversee restoration projects and production crews. You will focus on customer satisfaction, revenue growth, and staff development, leading the team to operational excellence.

Training and development opportunities, including industry certifications, are available. We offer a competitive pay rate and a pathway for career growth in a thriving SERVPRO franchise environment.

Qualifications

• Must have water and fire damage remediation experience.
• IICRC certifications preferred.
• Strong communication and math skills.
• Ability to lift 50–100 pounds regularly and work in tight spaces.

Responsibilities

• Manage customer and client experience and satisfaction.
• Provide priority response to potential customers.
• Develop scope of work and review estimates.
• Negotiate project scope and approvals with customers/clients.
• Schedule crews and resources for active projects.
• Coordinate production with crews and subcontractors.
• Document job files to support services.
• Maintain communication with stakeholders.
• Manage production expenses and assets.
• Enforce safety and risk guidelines at all times.

Skills

Communication

Mathematics

Cleaning/restoration experience

Physical stamina

Travel readiness

Education

High school diploma/GED

Job description

IICRC certifications preferred

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

SERVPRO of Northwest Brooklyn Production Manager

• MUST HAVE WATER/FIRE RESTORATION EXPERIENCE

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our franchise as a new production manager. As a new production manager at SERVPRO of Northern Staten Island, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The production manager oversees all aspects of assigned restoration projects and assigned production crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened!”

Primary Responsibilities

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee the production of services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage production expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.

Position Requirements

MUST Have Water And Fire Damage Remediation Experience.

• Effective written and oral communication
• Intermediate math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary

Pay Rate

Competitive salary based on experience.

SERVPRO of NW Brooklyn is an EOE M/F/D/V employer.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Monday to Friday
• On call
• Overtime
• Weekends as needed

Supplemental Pay

• Bonus opportunities
• Commission pay

Experience

• Water damage restoration: 3 years (Required)

License/Certification

• Driver's License (Required)
• IICRC Certification (Preferred)

Work Location: In person

Compensation

$75,000.00 - $95,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.