Watch Officer (Night Shift)

MSD UK; Rahway (NJ); On-site; USD 96,000 - 151,000; Full time

Job summary

Merck is seeking a Night Shift Watch Officer to maintain real-time situational awareness and threat monitoring in our Resiliency Center. You will lead incident triage, information coordination, and crisis escalation during the night shift, coordinating with cross-functional partners to protect people, operations, and assets.

The role requires a Bachelor's degree and 3+ years in GSOC or similar fast-paced monitoring.

Qualifications

• Bachelor's degree required.
• 3+ years of experience in GSOC, intelligence watch floor, emergency dispatch, or similar fast-paced monitoring environment.
• Experience using situational awareness and threat intelligence platforms.

Responsibilities

• Conduct real-time monitoring of global events to identify risks.
• Perform initial triage, impact assessment, and rapid escalation of incidents.
• Draft incident reports, travel security advisories, and daily intelligence summaries.
• Serve as primary contact for employee assistance and travel risk inquiries during night shift.
• Coordinate with Day Shift during handovers to ensure continuity.

Skills

Analytical Thinking

Crisis Management

Decision Making

Real Time Monitoring

Alarm Management

Education

Bachelor's degree

Tools

Threat Intelligence Platforms

Situational Awareness Platforms

AI-assisted Platforms

Job description

Job Description Summary

The Night Shift Watch Officer is a critical frontline role within our Company's Resiliency Center, responsible for maintaining real-time situational awareness and threat monitoring during peak global business hours. Reporting to the Director of Watch Desk Operations, this role serves as the lead tactical interface for incident triage, information coordination, and crisis escalation. The successful candidate will thrive in a dynamic, high-visibility environment, utilizing advanced technology platforms and AI-driven tools to protect our Company's people, operations, and assets while collaborating actively with cross-functional business partners.

Job Description and Responsibilities

Primary activities include, but are not limited to:

• Conduct continuous real-time monitoring of global events, utilizing integrated threat intelligence and situational awareness platforms to identify potential risks to our Company.
• Perform initial triage, impact assessment, and rapid escalation of emerging incidents, ensuring timely and accurate information flow to leadership and relevant business units.
• Draft and disseminate clear, concise incident reports, travel security advisories, and daily intelligence summaries for enterprise stakeholders.
• Act as the primary point of contact for employee assistance and travel risk inquiries during nighttime operations, providing immediate guidance and support.
• Coordinate seamlessly with the Day Shift team during shift handovers to ensure total continuity of operations and situational awareness.
• Assist in the continuous improvement of watch desk workflows, including the testing and adoption of new technological platforms and AI-assisted operational procedures.
• Perform other duties as assigned or as required based on the evolving needs of our Company.

Required Qualifications

• Bachelor's degree required.
• At least 3 years of experience in a Global Security Operations Center (GSOC), intelligence watch floor, emergency dispatch, or similar fast-paced monitoring environment.
• Experience using situational awareness and threat intelligence platforms.

Preferred Qualifications

• Experience in a corporate security environment.
• Familiarity with mass notification and crisis management systems.
• Prior military or law enforcement experience in an operational role.

Skills & Competencies

• Strong analytical capability, with the ability to rapidly synthesize multiple streams of information into clear, actionable assessments.
• Exceptional written and verbal communication skills.
• Demonstrated ability to remain composed and make sound, rapid decisions under pressure.
• Collaborative team player with a strong focus on customer service.

Physical & Operational Requirements

• Must be able to work a fixed night shift schedule, potentially including weekends and holidays.
• Must be flexible and able to work a 12-hour rotating night shift schedule; specific shift hours, durations, and rotations are subject to change based on company operational tempo and business needs.
• Able to travel locally or regionally as required.

Required Skills

• Alarm Management
• Alarm Management
• Alarm Monitoring
• Analytical Thinking
• Business Continuity Management (BCM)
• Business Continuity Planning (BCP)
• Confidentiality
• Counterintelligence Investigations
• Crisis Management
• Database Management
• Decision Making
• Emergency Notification Systems
• Event Monitoring
• Executive Protection
• Forensic Investigations
• Incident Analysis
• Incident Management
• Incident Reporting
• Incident Response
• Physical Security
• Project Risk Assessments
• Real Estate Management
• Real Time Monitoring
• Risk Intelligence
• Safety Reporting {+ 9 more}

US and Puerto Rico Residents Only

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

Salary Information

The salary range for this role is $96,200.00 - $151,400.00.

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

San Francisco Residents Only

We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance.

Los Angeles Residents Only

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Employment Details

Employee Status: Regular

Relocation: No relocation

VISA Sponsorship: No

Travel Requirements: No Travel Required

Flexible Work Arrangements: Not Applicable

Shift: 3rd - Night

Valid Driving License: No

Hazardous Material(s): N/A

Job Posting End Date: 09/8/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.