Warrior Bridge Coordinator

ServiceSource; Fayetteville (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement match

FSA/HSA options

Wellness program

Tuition assistance

Paid time off

Job summary

ServiceSource is seeking a Warrior Bridge Coordinator to advance employment opportunities for veterans with disabilities through comprehensive services, employer engagement, and community collaboration. The role emphasizes data-driven outcomes and cross-agency coordination to expand program reach.

The coordinator will build employer partnerships, support job placements, and ensure funding and compliance for Warrior Bridge initiatives, ultimately improving self-sufficiency for veterans in the

Qualifications

• Bachelor's degree in human services or related field is required.
• Minimum of two years’ experience working with veterans, job placement services, training, marketing, or related experience.

Responsibilities

• Develop sustainable funding for Warrior Bridge services and align with core competencies.
• Collect, analyze and report data on demographics and veteran status.
• Secure Work Opportunity Tax Credits (WOTC) through veteran placements.
• Coordinate veteran-related community events and engagement.
• Build employer relationships to expand program reach.

Skills

Communication skills

Relationship building

Organization

Problem solving

Confidentiality

Education

Bachelor's degree in human services or related field

Tools

Microsoft Office

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

The goals of the Warrior Bridge program (WB) are to: (1) increase employment opportunities for veterans with disabilities; (2) increase job-related skills among local veterans with disabilities; (3) increase the integration of veterans with disabilities into the private sector workforce; and (4) improve self-sufficiency among veterans with significant disabilities. The WB Coordinator will provide comprehensive employment rehabilitation overlay services to improve the self-sufficiency and quality of life of veterans with disabilities through competitive employment, including comprehensive self-employment exploration, education and business start-up services for veterans with disabilities. The WB Coordinator will be responsible for building employer relationships, coordinating direct employment services for veterans and providing community resource linkages.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Assist with developing sustainable funding for Warrior Bridge services and implementing the Warrior Bridge business development plan aligning with core competencies, i.e., Supported Employment, Peer Support and resource navigation.
• Collect, analyze and report data on all demographics, verification of veteran status and measures of success monthly, and assist in all other quality assurance procedures; assist in complying with all funder requirements for reporting and service delivery.
• Secure Work Opportunity Tax Credits (WOTC), through the placement of veterans on our AbilityOne Contracts.
• Continuously support participants through task analysis, visual aids, and regular check-ins with operational staff to ensure successful job placements within AbilityOne contracts and the community.
• Coordinate and manage veteran-related community events, ensuring successful planning, execution, and engagement to support and honor veterans within the community.

Additional Duties And Responsibilities

• Partner with Abilities, ServiceSource, and other non-profit organizations to expand programming for veterans; continuously evaluate the project for best practices and replication.
• Collaborate with the Veteran's Administration and the Department of Defense to build employer relationships for veteran employment. Connect veterans with local and national jobs, housing, and training resources.
• Work directly with veterans to improve performance-based interviewing skills and assist with resume preparation to help secure employment.
• Assist in recruiting veterans for a Speaker's Bureau to market Warrior Bridge in the community; engage in partnership and funding development to expand the program and obtain sustainable funding sources; and review participant and stakeholder satisfaction surveys to ensure that quality services are being provided.
• Track & manage the funding, distribution, & restocking of the Veteran’s Mall.
• Facilitate Peer Support & Wellness Recovery Training virtually/in person.
• Attend Job Fairs, conferences, and conduct presentations in the community.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• Minimum of a bachelor’s degree in human services or related field required.
• Minimum of two (2) years’ experience directly working with veterans, job placement services, training, marketing, or related experience required.
• Preference will be given to veteran candidates, especially those with disabilities.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills And Abilities

• Excellent oral/verbal communication skills.
• Ability to establish and maintain effective working relationships with consumers, families, all levels of staff and community agencies.
• Proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software.
• A well-organized & self-directed individual who is a team player.
• Must handle confidential and delicate matters with diplomacy while maintaining a big-picture perspective to support the overall development of the organization.
• Ability to interact with people at all levels of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only a limited standard exists.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. Work is performed primarily in an office with some activities conducted outdoors in varying climate.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.

We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information