Warranty Technician

AQUA BLUE POOLS; Charleston (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay based on experience

Company truck during work hours

Health, vision, and dental insurance

401k with employer match

Paid holidays and vacation

Maternity and paternity leave options

Job summary

AQUA BLUE POOLS in Charleston, SC is seeking a Warranty Technician to join our team. This full-time position involves quality pool repairs, ensuring compliance with industry standards, and delivering exceptional customer service.

Ideal candidates should have construction knowledge, strong communication skills, and the ability to work effectively outdoors. Join our supportive team and help make a splash in your career!

Qualifications

• Three years' experience in a similar position or comparable industry.
• Excellent verbal and written communication skills.
• Able to lift up to 80 lbs and work outdoors in varying conditions.

Responsibilities

• Conduct quality swimming pool repairs within budget and on time.
• Communicate effectively with clients and subcontractors.
• Interpret technical information and ensure compliance with regulations.

Skills

Construction knowledge

Customer service

Communication skills

Attention to detail

Problem-solving

Self-motivation

Education

Bachelor's degree or comparable industry experience

Tools

Construction equipment

Job description

Aqua Blue Pools of Charleston - Make a Splash in Your Career with Us!

Aqua Blue Pools is looking for talented and motivated individuals to join our Warranty Technician Team! This is a full-time, year-round position (NOT seasonal) with great pay, benefits, and the opportunity to work with a team that values integrity, customer service!

If you're a hands-on problem solver who enjoys working outdoors, tackling challenges, and ensuring happy customers, we'd love to meet you!

Bachelor's degree or comparable industry experience preferred.

Able to work for any employer within the U.S.

Compensation Package

• Earn Competitive Pay Based on Your Experience
• Company truck daily use during work hours (if authorized)
• Health, vision and dental insurance
• 401k (employer match) after 1 year
• Paid holidays and vacation
• Maternity and paternity leave options
• Work in the great outdoors – no office cubicles here!
• Be part of a team that supports each other and takes pride in their work

What You'll Be Doing – Your Day in the Life of a Warranty Technician

What you'll be doing:

• Putting your construction knowledge and construction processes to use on each project to ensure pools are repaired to the highest quality per building codes and municipality requirements - and the standards set by Aqua Blue Pools, exceeding customer expectations each step along the way.
• Conduct quality swimming pool repairs within budget and in a timely manner
• Practicing attention to detail and effective communication within team
• Follow timelines while minimizing waste
• Communicate timelines, expectations, and completion of repairs that are being performed with the client.
• Professionally work alongside subcontractors and other parties involved in repairs
• Effectively communicate between departments
• Provide superior customer service
• Review construction details and previous repairs to identify areas for improvement
• Provide internal reporting and projections for inventory
• Report project progress on timeline, and adjustments
• Ensure all legal requirements, building and safety codes, safety inspections, city guidelines, and local and state regulations are met
• Interpret and explain technical information
• Respond to work delays, emergencies, and other problems
• Be an effective team member
• Ensure all equipment and materials needed are in working order
• Effectively operate within scope of work
• Ensure processes start and end on time, and efficiently
• Accept on-call service as needed.

Quality Control

Conducting site inspections as needed

Ensuring that each project is completed on time and within budget.

Read and understand construction documents and plans.

Maintain cohesive relationships between departments and within team

Keep fellow team members accountable to maintain quality

Be able to practice two-way constructive and professional feedback

Respond to requests in a timely, thorough, and professional manner.

Elevate team members with technical skills and knowledge

As a Warranty Technician in our construction division we would prefer you possess the following:

• Clean Driving Record
• Three years' experience in similar position or comparable industry experience
• Be able to lift up to 80 lbs.
• Be able to stoop, bend, kneel, sit, and stand for long periods of time
• Able to organize, prioritize, and manage time efficiently
• Able to work outdoors in varying conditions
• Excellent verbal and written communication skills
• Accurate and precise attention to detail
• Goal-oriented and autonomous
• Able to analyze problems and strategize for better solutions
• In-depth understanding of the construction industry
• Self-motivated and self-directed
• Integrity

Other:

• Knowledge of workplace safety practices
• Able to build solid relationships with team members and customers
• Maintaining the highest standards in customer-service; ethical and professional conduct
• Knowledge of pools is a plus
• A relentless pursuit of perfection - consistently open to encouragement, training and coaching
• A talent for communicating - on the phone, in writing, and in person
• An impeccable professional appearance

This position requires the ability to perform physical tasks associated with construction and/or service work that involves frequent heavy lifting, repetitive motion, prolonged standing, walking, and bending in outdoor working environments. Applicants must be able to safely perform these essential duties with or without reasonable accommodations.