Warranty Technician

Betenbough Homes; Amarillo (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employer-Paid Life, AD&D, and LTD Insurance

Retirement Benefits through ESOP

Job summary

Betenbough Homes in Amarillo, Texas, is seeking Warranty Technicians who will deliver world-class customer service through quality warranty services. Responsibilities include completing work orders and answering warranty calls professionally.

The ideal candidates must possess basic home warranty repair skills and strong communication abilities, while maintaining an organized approach in a field environment.

Qualifications

• Basic home warranty repair skills or willingness to learn.
• Current and valid driver’s license required.

Responsibilities

• Complete all assigned warranty work orders.
• Answer warranty calls professionally and document accordingly.
• Inspect all work for quality and completion.

Skills

Communication

Problem Solving

Time Management

Planning/Organization

Mechanical Inclination

Job description

Career Opportunities with Betenbough Homes

Careers At Betenbough Homes

Current job opportunities are posted here as they become available.

Warranty technicians intentionally deliver a world class customer service experience to all homeowners through quality warranty service that builds trust and generates referrals.

Core Functions

• Complete all assigned warranty work orders.
• Answer incoming warranty calls with professionalism and proper documentation, as well as conducting proactive calls.
• Inspect all work for quality and completion within tolerances while delivering exceptional customer service.
• Order necessary supplies and deliveries for work orders in a timely manner.
• Maintain your work order and trade partner schedules with the provided company systems and technologies.
• Direct trade partner interactions, such as problem solving, collaboration and accountability for work needed.

Required Qualifications

Warranty technicians will have or learn basic home warranty repair skills and have the following superior qualifications:

• Communication
• Problem Solving
• Time Management
• Planning/Organization
• Mechanical Inclination

Preferred Qualifications

• Experience in project management

Work Environment and Physical Requirements

• Field environment
• Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Frequent walking on uneven surfaces (dirt, concrete, rock, etc.).
• Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, and various construction materials.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• Ability to lift 20 - 75 pounds.

Hours and Schedule

• 45 - 50 hours per week (7am-5pm, M-F).
• On-call rotation for some nights and weekends.
• Minimal travel required for company events and inter-region collaboration.
• Employer-Paid Life, AD&D, LTD Insurance
• Enrolled into ESOP (Retirement Benefits)