Warranty Supervisor - JLR

Ports America, Inc.; Brunswick, Northern (GA, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Ports America, Inc. in Brunswick, GA, is seeking an Assistant JLR Account Manager to support the Production Shop’s daily operations and supervise shop employees to meet production quotes.

You will assist with training, safety orientation, and monitoring work quality while coordinating with management to maintain productivity and on-time delivery. Ideal candidates have a high school diploma, a valid driver's license, TWIC, and at least 7 years in the automotive field, with supervisory experience

Qualifications

• High school diploma or GED.
• Must have a valid driver's license.
• Must have and obtain a Transportation Worker Identification Credential (TWIC Badge).
• Must provide a 3-year Department of Motor Vehicle Report (DMV) with no more than 2 moving violations, no DUI convictions and no Reckless Driving.
• Prior supervisory experience preferred.
• Experience with Microsoft.
• Minimum of 7-years’ experience in automotive industry.
• Must have technical experience in auto mechanics or accessory installation, preferably in a port processing operation.
• High level problem solving and decision making.
• Ability to drive both automatic and straight shift vehicles.
• Ability to understand and follow verbal and written instructions and communicate clear and concise instructions to employees.
• Must have reliable transportation to and from work.
• Ability to record and verify numbers 17 characters in length.
• Ability to function within working conditions and physical requirements as described above.
• Ability to work assigned hours. Including overtime and weekends as needed.

Responsibilities

• Supervise and communicate with department personnel regarding work load for the day, week, etc. and direct them in their daily activities.
• Reorder supplies, specialty tools, etc. as necessary to ensure adequate inventory is maintained.
• Notify Production Shop Manager of barriers to complete workload.
• Discipline and counsel employees as needed to comply with company policies and performance expectations.
• Assist Manager in monitoring the timeliness of work to avoid backlog and interruptions of other operations.
• Assist Manager in reviewing employee time cards, total hours worked, and flat rate hours produced for each employee and submit to Payroll weekly.
• Provide training to employees as needed to facilitate adequate performance of job functions and to comply with company policies.
• Provide orientation to new employees and temporary service employees, including proper work procedures, hazard communication standards and safe work practices.
• Monitor the quality of work to ensure manufacturer and company expectations are met.
• When needed, and with the assistance of Human Resources, select and hire new employees to maintain adequate staffing.
• When needed and as required, participate in management meetings.
• Keep abreast of all latest technical developments affecting accessory installations to ensure quality workmanship.
• Performs technical duties of the Accessory Installer and minor mechanical repair work as necessary to meet production schedule and in accordance with the quality standards established.
• Maintain a clean and hazard free work environment and follow all policies and procedures regarding safety.
• Perform other duties as assigned.

Skills

Supervisory experience

Auto mechanics

Accessory installation

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Assist JLR Account Manager in the daily operations of the Production Shop. Supervise and communicate with shop employees regarding projected workloads and monitor the quality and timeliness of work performed. Insures employees receive proper training to promote quality workmanship. Perform technical duties including accessory installation and minor repair as needed to meet production quotes.

ESSENTIAL FUNCTIONS:

• Supervise and communicates with department personnel regarding work load for the day, week, etc. and direct them in their daily activities.
• Reorder supplies, specialty tools, etc. as necessary to ensure adequate inventory is maintained.
• Notify Production Shop Manager of barriers to complete workload.
• Discipline and council employees as needed to comply with company policies and performance expectations.
• Assist Manager in monitoring the timeliness of work to avoid backlog and interruptions of other operations.
• Assist Manager in reviewing employee time cards, total hours worked, and flat rate hours produced for each employee and submit to Payroll weekly.
• Provide training to employees as needed to facilitate adequate performance of job functions and to comply with company policies.
• Provide orientation to new employees and temporary service employees, including proper work procedures, hazard communication standards and safe work practices.
• Monitor the quality of work to ensure manufacturer and company expectations are met.
• When needed, and with the assistance of Human Resources, select and hire new employees to maintain adequate staffing.
• When needed and as required, participate in management meetings.
• Keep abreast of all latest technical developments affecting accessory installations to ensure quality workmanship.
• Performs technical duties of the Accessory Installer and minor mechanical repair work as necessary to meet production schedule and in accordance with the quality standards established.
• Maintain a clean and hazard free work environment and follow all policies and procedures regarding safety.
• Perform other duties as assigned.

POSITION QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or GED.
• Must have a valid driver's license.
• Must have and obtain a Transportation Worker Identification Credential (TWIC Badge).
• Must provide a 3-year Department of Motor Vehicle Report (DMV) with no more than 2 moving violations, no DUI convictions and no Reckless Driving.
• Prior supervisory experience preferred.
• Experience with Microsoft.
• Minimum of 7-years’ experience in automotive industry.
• Must have technical experience in auto mechanics or accessory installation, preferably in a port processing operation.
• High level problem solving and decision making.
• Ability to drive both automatic and straight shift vehicles.
• Ability to understand and follow verbal and written instructions and communicate clear and concise instructions to employees.
• Must have reliable transportation to and from work.
• Ability to record and verify numbers 17 characters in length.
• Ability to function within working conditions and physical requirements as described above.
• Ability to work assigned hours. Including overtime and weekends as needed.

PHYSICAL REQUIREMENTS:

Must be able to lift or move objects weighing approximately 90 lbs. Must be able to regularly use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; Must be able to frequently stand and walk. Occasionally required to sit, climb or balance. Must be able to see objects close up and must have the ability to adjust focus.

WORKING CONDITIONS:

Technical work performed in an open shop environment with no air conditioning and minimal heating. Moderate noise level. Periodically exposed to all outdoor elements including heat, cold, rain, insects and other conditions which may exist from time to time. Must be able to work in tight spaces or congested quarters.

This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

IAP, LLC is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations, or any other category protected by applicable federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.