Warranty Service Specialist (Remote)

WebstaurantStore Food Service Equipment and Supply Company; Lititz (Lancaster County); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a rapidly growing team at a leading Pennsylvania food service equipment company. As a Warranty Service Specialist, you will provide excellent customer support for our private label equipment. This position doesn't require a degree but values relevant skills and a passion for hospitality. With responsibilities ranging from troubleshooting to coordinating warranty service needs, we seek motivated candidates who enjoy fast-paced environments and effective communication.

Qualifications

• Minimum 2 years in customer-centric role.
• Detail-oriented and excellent communication skills.
• Willingness to learn about food service equipment.

Responsibilities

• Make decisions regarding warranty service needs.
• Provide troubleshooting and coordinate service calls.
• Manage relationships with service providers and customers.

Skills

Communication

Analytical Problem-Solving

Detail Oriented

Customer Service

Tools

MS Office

Job description

Join one of Pennsylvania’s fastest-growing companies today! WebstaurantStore, a division of Clark Associates, is looking for candidates to join our company as a Warranty Service Specialist on the Ready Kitchen Warranty team.

The Ready Kitchen Warranty team focuses on providing customers with excellent service and technical support for the Private Label equipment they purchase through all of Clark's various business segments. This role is integral to the growth of our business, and we are seeking motivated candidates who excel in communication, have a passion for hospitality, and possess strong analytical problem-solving skills.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

Responsibilities

• Make and execute decisions regarding warranty service needs of customer orders
• Provide basic troubleshooting with customers to rule out common issues of user error
• Coordinate and schedule service calls with service providers
• Follow up on warranty service claims to ensure accuracy and customer satisfaction
• Manage relationships with service technician providers, customers, Procurement and others to help resolve equipment warranty issues
• Proactively problem-solve and communicate with appropriate departments when product or customer service issues arise
• Evaluate current processes and suggest any appropriate improvements to increase efficiency and better the customer experience

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• Minimum 2 years of experience in a related customer-centric role
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint)

Education

• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
• Detail oriented
• Willing to learn about food service equipment and its basic features
• Adept at communicating effectively to a variety of audiences
• Ablility to prioritize and balance multiple responsibilities
• Willing to take initiative and ownership of problems to find solutions
• Ablility to leverage data to support proposed solutions
• Ablility to balance desired business and customer outcomes
• A team player who wants to contribute to a thriving culture
• Ablility to flourish in a fast-paced, changing environment

WebstaurantStore provides equal employment opportunity without regard to race, color, sex, age, handicap, religion, national origin, marital status, sexual orientation, physical disability or veteran status. Reasonable accommodations will be made to qualified individuals who are covered under the Americans with Disabilities Act (ADA). This applies to all areas of employment, recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, and all other conditions and privileges of employment in accordance with applicable federal, state, and local laws. We are fully committed to this concept and to obtaining the cooperation and understanding of this effort by all our employees.