Warranty Service Manager - East Valley - Future Opportunities

David Weekley Homes; Phoenix (AZ); On-site; USD 57,000 - 100,000; Full time

Job summary

A leading company in home building seeks a Warranty Service Manager for the Phoenix area. The successful candidate will ensure high levels of customer satisfaction by resolving warranty issues at homes. This role requires strong interpersonal skills, experience in home building, and excellent communication abilities. Join a recognized team with a great benefits package, working in a fast-paced environment to make a significant impact in customer service.

Benefits

Health Insurance - Medical, Dental, and Vision

401k with an 8% match

Employee Stock Ownership Plan

Profit Sharing

Vacation and Paid Holidays

New Home Discount for Team Member and Family

College Scholarship Program

Community Outreach

Sabbaticals

And more!

Qualifications

• Positive attitude and good social skills essential.
• Ability to remain calm in confrontational situations.
• Exceptional listening and communication skills required.

Responsibilities

• Resolve warranty calls by inspecting and determining issue eligibility.
• Coordinate and schedule repairs with contractors and customers.
• Manage budget and coordinate warranty resolution within multiple communities.

Skills

Customer Satisfaction

Communication

Time Management

Interpersonal Skills

Education

Experience in the home building industry

Experience in a customer service environment

Job description

Warranty Service Manager - East Valley - Future Opportunities

Join to apply for the Warranty Service Manager - East Valley - Future Opportunities role at David Weekley Homes

Warranty Service Manager - East Valley - Future Opportunities

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Join to apply for the Warranty Service Manager - East Valley - Future Opportunities role at David Weekley Homes

Future Opportunities

David Weekley Homes is seeking a Warranty Service Manager to join our team servicing the eastern portion of the Phoenix area.

Job Description

Future Opportunities

David Weekley Homes is seeking a Warranty Service Manager to join our team servicing the eastern portion of the Phoenix area.

This position requires someone who is a self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.

Warranty Service Managers (WSM's) resolve warranty calls made by David Weekley homeowners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSM's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.

Job Responsibilities

• Coordinate and schedule all other repairs with contractors and customers
• Follow up, inspect and ensure completion of all repairs
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes, as well as communicate what items are not warrantable
• Manage your budget
• Performing minor repairs
• Handle multiple tasks, as well as projects within designated timeframes
• The ability to say "no" and overcome objections in a professional manner
• Responsible for achieving high levels of customer satisfaction
  
  

Qualifications

• A positive attitude and good social/interpersonal skills are essential
• Must be able to deal with and remain calm in confrontational situations and deal with negativity
• Previous experience in the home building industry and/or some home repair experience is strongly preferred
• Previous experience in a customer service environment
• Have exceptional listening and communication skills
• Follow up and follow through consistently to deliver outstanding service
• Have excellent time management, organizational and scheduling skills
  
  

Additional Information

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We Offer An Excellent Benefits Package That Includes

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• Vacation, Paid Holidays, plus PTO
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• Sabbaticals
• And more!
  
  

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.

Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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