Warranty & Service Data Coordinator

Dometic; Pompano Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401 (k) with company match

PTO

Job summary

Dometic in Pompano Beach, FL is seeking a Warranty Administrator to support the Service Manager and QA by auditing warranty data, processing returns, labor claims, and credits, and maintaining service records using D365.

The role emphasizes accuracy, data integrity, and cross-department collaboration, with opportunities to contribute to dealer training and cost control across production, engineering, sales, and purchasing.

Qualifications

• High school graduate or equivalent.
• Keyboard skills; accurate data entry.
• Proficient in Microsoft Word, Excel, PowerPoint, and Customer Communication.
• Basic Accounting knowledge is helpful.
• Ability to manage a variety of tasks.

Responsibilities

• Develop a thorough strategic plan to drive business value with foundational considerations for organizational Proficient user of company’s data entry system.
• Provide aid and training to all staff with computer-generated functions for the Service department.
• Assist in taking service calls.
• Maintain all flow of paperwork in the Service department.
• Monitor the returns of equipment. (Ex. Call customers, send letters etc.)
• Aid quality control for all departments. (Production, Engineering, Sales, Purchasing) Assist in helping cut costs for warranty and non-warranty situations.
• Process transactions for equipment return and labor claims.
• Assist with organizing and managing Dealer training programs (scheduling, registration, content preparation and duplication, venues, and services for event)

Skills

Data entry

Microsoft Word

Microsoft Excel

PowerPoint

Customer communication

Education

High school graduate or equivalent

Tools

D365 system

Job description

Dometic in Pompano Beach, FL is seeking a Warranty Administrator to support the Service Manager and QA by auditing warranty data, processing returns, labor claims, and credits, and maintaining service records using D365.

The role emphasizes accuracy, data integrity, and cross-department collaboration, with opportunities to contribute to dealer training and cost control across production, engineering, sales, and purchasing.