Warranty & Repair Technician - 1st Shift

Peli Products Germany GmbH; Torrance (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Relocation assistance

401(k) with company match

Medical, Dental, Vision coverage

HSA contribution

PTO and holidays

Job summary

Pelican Products, Inc. is hiring a Warranty & Replacement Technician in Torrance, CA. This hands-on role focuses on evaluating warranty returns, diagnosing issues, completing repairs, and supporting customers with warranty questions. You will work with hand and power tools in a fast-paced environment.

The ideal candidate has at least 1 year in warranty or repair, basic mechanical skills, and familiarity with Microsoft Office. Onsite work schedule is Monday–Friday, 7:00am–4:00pm PST.

Qualifications

• High school diploma or equivalent required.
• 1+ year of warranty/repair/technical support or related experience preferred.
• Basic mechanical aptitude and ability to troubleshoot and perform routine product repairs.

Responsibilities

• Evaluate returned products for condition and warranty eligibility.
• Troubleshoot, repair, and replace Pelican products and components.
• Perform functional testing after repairs before return to customers.
• Provide warranty and technical support to customers, employees, and end users.
• Process warranty transactions and maintain accurate records.

Skills

Warranty repair

Troubleshooting

Hand & power tools

Microsoft Office

Customer service

Communication

Independent work

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

We're Hiring: Warranty & Repair Technician

Location

Torrance, CA

Company

Pelican Products, Inc.

Who We Are

At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.

With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.

At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.

What You'll Do

As a Warranty & Repair Technician, you’ll help keep Pelican products performing at their best by evaluating warranty returns, troubleshooting issues, completing repairs and replacements, and supporting customers with warranty and technical questions. This is a hands-on role combining product repair, problem-solving, warranty processing, and customer support in a fast-paced environment.

• Evaluate returned products to determine condition, warranty eligibility, and the appropriate repair or replacement solution.
• Troubleshoot, repair, and replace Pelican products and components using established procedures, hand tools, and power tools.
• Perform functional testing after repairs to ensure products are operating properly before being returned to customers.
• Provide professional warranty and technical support to customers, employees, and other end users.
• Assist with product repairs, replacements, RMAs, and other warranty-related questions.
• Process warranty transactions and maintain accurate records for product returns, repairs, replacements, and related orders.
• Prepare repaired or replacement products, components, repair kits, labels, and other materials for shipment.
• Use department tools and equipment to perform product repair, identification, modification, and disposition activities.
• Provide guidance and training support to new Warranty and Repair Technicians on products, repair procedures, and department processes.
• Support cross-training and other production activities as needed.
• Maintain a safe, organized, and quality-focused work environment.

What We’re Looking For

• High school diploma or equivalent.
• 1+ year of related experience preferred in warranty, repair, technical support, manufacturing, customer service, or a similar environment.
• Basic mechanical aptitude and the ability to troubleshoot and perform routine product repairs.
• Comfortable using hand and power tools.
• Basic math and computer skills with the ability to accurately enter and maintain information in business systems.
• Ability to read and follow written and verbal instructions, procedures, and technical information.
• Strong verbal and written communication skills with a customer-service mindset.
• Ability to organize and prioritize work while managing multiple assignments in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Ability to work independently while also collaborating effectively with the team.
• Willingness to learn new processes and cross-train as needed.
• Work Schedule: 7:00am - 4:00pm PST (Monday - Friday)

We’d Love If You Also Have:

• Experience supporting social media or digital marketing for a consumer brand, either in-house or within an agency.
• Experience using affiliate marketing platforms.
• Experience with creator or influencer relationship management tools.
• Familiarity with AI-powered tools for research, drafting, summarization, ideation, or other day-to-day marketing activities.
• Knowledge of social commerce, creator marketing, influencer trends, and evolving digital audience behaviors.
• A strong interest in discovering emerging creators, platforms, content formats, and online communities.

Additional Information:

• This is an onsite position located in Torrance, California.
• Must be comfortable working in a fast-paced environment and managing multiple warranty and repair priorities.
• Cross-training and support of other production activities may be required based on business needs.
• Supports Pelican’s commitment to Safety, Environment, Quality, and continuous improvement.
• Frequently requires standing, walking, sitting, and using hands and fingers to operate tools, equipment, and computer systems.
• May occasionally require climbing, balancing, stooping, kneeling, or crouching.
• Ability to lift and move up to 10 pounds frequently and up to 40 pounds occasionally.

What’s In It For You:

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.

• Competitive paid time off plans / Holiday pay / extra vacation purchase opportunities
• Relocation assistance available for qualified candidates
• 401(k) with immediate company match
• Comprehensive Medical, Dental, and Vision coverage
• Health Savings Account Contribution
• Wellness Discount Program
• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Peer-to-Peer Recognition Program
• Service Recognition Program
• Employee Referral Program
• Employee discounts on Pelican products and gear
• Career growth opportunities across Engineering, Operations, and Product Development
• Work on products trusted by military personnel, first responders, industrial professionals, and explorers around the world
• Collaborate with experienced engineers and manufacturing teams while influencing products from concept through production
• Established global brand offering premium products you'd be proud to support
• And more...