Warranty Repair Authorization Agent

Accenture; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A prominent consulting firm is seeking a Power Train Service Center Repairs Authorization Agent. This remote role involves processing warranty claims and providing critical technical support to the team while engaging effectively with automotive dealers. Ideal candidates will possess a mechanical certification or equivalent experience, along with knowledge of diagnosis and repair cycles.

Qualifications

• Ability to engage with Automotive Dealers effectively.
• Mechanical Certification or equivalent experience is required.
• Strong knowledge of diagnosis and repair cycles.
• Experience in claim assessing and warranty audits.
• Technical university degree or equivalent experience is preferred.

Responsibilities

• Process warranty claims and provide technical support to the team.
• Answer dealer inquiries regarding warranty policies and claim submissions.
• Provide live support to the Dealer Service Network in processing claims.

Skills

Engagement with Automotive Dealers

Claim Assessing

Knowledge of Diagnosis and Repair Cycles

Technical Support

Education

Mechanical Certification or equivalent experience

Technical university degree or equivalent experience

Job description

A company is looking for a Power Train Service Center Repairs Authorization Agent (Remote).

Key Responsibilities:

• Process warranty claims and provide technical support to the team
• Answer dealer inquiries regarding warranty policies and claim submissions
• Provide live support to the Dealer Service Network in processing claims

Required Qualifications:

• Ability to engage with Automotive Dealers
• Mechanical Certification or equivalent experience
• Knowledge of diagnosis and repair cycles
• Experience in claim assessing and warranty audits
• Technical university degree or equivalent experience