Warranty Project Manager

USTBC ABB Installation Products Inc.; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Life & Disability

Job summary

ABB Installation Products Inc. is seeking a Warranty Project Manager to lead warranty processes for Electrification Solutions projects.

You will be the main customer interface for warranty claims, coordinating with vendors, field technicians, and internal teams to ensure timely resolution and minimal customer downtime. The role requires a bachelor’s degree in electrical/energy/mechanical engineering and at least 3 years of related experience, with strong problem solving and communication skills.

Qualifications

• Bachelor degree with minimum 3 years of experience (project management, engineering or manufacturing experience preferred).
• Problem solving skills with excellent oral and written communication in English
• Strong analytical skills to interpret warranty claims vs coverage
• Organizational skills with high attention to detail and sense of urgency in dealing with tasks, plus customer service skills
• Candidates must already have work authorization to work for ABB in the US.

Responsibilities

• Warranty Management & Customer Advocacy: Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and advocating for customer needs.
• Claims Assessment & Coordination: Review and validate warranty claims per contractual terms, prioritize cases, and coordinate with vendors, field technicians, and internal teams to minimize downtime.
• Process Execution & Documentation: Manage purchase orders, maintain detailed project records, and ensure compliance with HSE standards while driving efficient warranty execution and continuous improvements.
• Analysis & Reporting: Collaborate with Quality teams to analyze warranty trends, performance, and costs, providing insights to enhance effectiveness and customer satisfaction.

Skills

Warranty management

Customer advocacy

Vendor coordination

Analytical skills

English communication

Education

Bachelor's degree in electrical/energy/mechanical engineering

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Project Operations Manager __

In this role, the Warranty Project Manager will be responsible for managing and coordinating all aspects of the warranty process for the projects within Electrification Solutions business. The Warranty Project Manager will be the main customer interface for all warranty claims, owning the process once initial claim is submitted to final resolution, including coordinating with internal and external vendors, as well as services where applicable by terms. This position will utilize your experience/expertise to solve problems and become a customer advocate to ensure minimal impact to customer operations.

The work model for the role is: hybrid (#Li-Hybrid) in the Houston, TX or Lake Mary, FL office with estimated 25% travel.

This position also requires participation in a rotating on-call schedule.

Your role and responsibilities

• Warranty Management & Customer Advocacy : Serve as primary customer contact for warranty issues, ensuring timely, accurate resolution and acting as a strong advocate for customer needs.
• Claims Assessment & Coordination : Review and validate warranty claims per contractual terms, prioritize multiple cases, and coordinate with vendors, field technicians, and internal teams to minimize customer downtime.
• Process Execution & Documentation : Manage purchase orders, maintain detailed project records, and ensure compliance with HSE standards while driving efficient warranty execution and continuous process improvements.
• Analysis & Reporting : Collaborate with Quality teams to analyze warranty trends, performance, and costs, providing insights to enhance organizational effectiveness and customer satisfaction.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• Bachelor degree (electrical/energy/mechanical engineering degree preferred) with minimum 3 years of experience (project management, engineering or manufacturing experience preferred)
• Problem solving skills, including creative issue resolution and excellent oral and written communication skills, including proficiency in English
• Strong analytical skills to interpret warranty claims vs coverage
• Organizational skills with high attention to detail and sense of urgency in dealing with tasks, as well as customer service skills
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail] . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

Choice between two medical plan options: A PPO plan called the Copay