Warranty Manager, Parts and Tires

Waste Management; Woburn (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Waste Management is hiring for a role focused on developing a warranty recovery process for heavy equipment and trucks. The position requires extensive negotiation, analytical skills, and a solid understanding of warranty policies. This job is crucial for ensuring efficiency and accountability within the company's fleet management operations.

Benefits

Medical, Dental, Vision Insurance

Short Term Disability

401K Company Match

Paid Vacation, Holidays, and Personal Days

Stock Purchase Plan

Qualifications

• Seven years of relevant work experience required.
• Knowledge of heavy truck and heavy equipment parts, tires, and warranties preferred.

Responsibilities

• Negotiate warranties for heavy truck and equipment parts.
• Develop comprehensive recovery processes and corrective action plans.
• Build a warranty calculator for budgeting.

Skills

Negotiation

Communication

Self-Starter

Financial Knowledge

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary
Develops a comprehensive, standardized warranty recovery process for WM at the field level. Acts as the voice of WM on Warranty matters pertaining to parts and tires for heavy equipment and heavy trucks.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Travels to vendor sites in MA, RI, NY, NH, CT; negotiates warranties for heavy truck and heavy equipment parts and tires.
• Reviews warranty data, understands failure modes, and develops corrective action plans for high failure rate components.
• Develops comprehensive, cost effective warranties for WM.
• Develops processes to help identify warranty opportunity within Compass, the WM fleet management database.
• Visits OEM manufacturing plants to review WM equipment, builds quality and helps ensure that our specifications perform as expected.
• Instructs Fleet Managers on warranty coverage and recovery; assists Fleet Managers in discussions with local OEM dealers on warranty issues.
• Sets warranty recovery goals applicable to all sites based on equipment age and replacement parts usage.
• Builds a warranty calculator to assist warranty budgeting at the site level.
• Collects monthly and quarterly warranty recovery data and creates reports for senior management at the Corporate and Group level.
• Attends OEM warranty training for certification and to enter warranty claims on behalf of WM.
• Provides purchase recommendations to WM senior management based on the level and quality of warranty.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: High School Diploma or GED (accredited)
• Experience: Seven years of relevant work experience (in addition to education requirement)
• Preferred: Knowledge of heavy truck and heavy equipment parts, tires and warranties.
• Preferred: Experience purchasing and negotiating heavy truck and heavy equipment parts, tires and warranties.

B. Certificates, Licenses, Registrations or Other Requirements

• Valid driver's license

C. Other Knowledge, Skills or Abilities Required

• Microsoft Office Suite
• Self-Starter with strong communication and negotiation skills.
• Working financial knowledge.
• Ability to travel, (mostly driving), to various vendor locations in MA, RI, NY, NH, CT, etc.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

About the company

Waste Management, Inc. is an American waste management, comprehensive waste, and environmental services company in North America.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

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