Warranty Manager (Henry County/McDonough)

DRB Homes; Atlanta (GA); On-site; USD 45,000 - 80,000; Full time

Job summary

An established industry player in residential building construction is seeking a Warranty Manager to enhance customer satisfaction. This role involves addressing customer inquiries, conducting post-settlement walkthroughs, and ensuring service requests are handled efficiently. The ideal candidate will possess strong communication skills, a customer-focused attitude, and experience in home building. Join a dynamic team dedicated to delivering exceptional service and quality in every home built. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• 3-5 years’ experience as a Warranty Manager in residential construction.
• Prior customer service experience preferred.

Responsibilities

• Schedule and conduct post-settlement homeowner walkthroughs.
• Investigate service needs and liaise with subcontractors.
• Approve service invoices and monitor repair budgets.

Skills

Customer Service

Communication Skills

Microsoft Office Suite

Home Building Experience

Organization

Blueprint Reading

Education

High School diploma

College courses in Residential Homebuilding Construction

Job description

Warranty Manager (Henry County/McDonough)

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Job Purpose: To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers. This position will support homes in the Henry County/McDonough areas.

Duties and Responsibilities

• Schedule and conduct 120-day post-settlement homeowner walkthroughs.
• Investigate and determine the need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up.
• Determine if the company compensates service requests based on established policies and procedures.
• Identify and report potential home construction defects to the Director of Production.
• Approve service invoices and monitor service repair budgets.
• Perform other duties as assigned.

Job Requirements:

Knowledge and Skills

• Excellent phone etiquette and verbal communication skills.
• Punctual, professional appearance and manner.
• Ability to work independently and accept direction.
• Customer service driven.
• Home building field experience required.
• Friendly, enthusiastic, respectful, and personable manner.
• Proficiency in Microsoft Office Suite.
• Ability to work under pressure, stay organized, and multitask.
• Motivated, self-sufficient, and a strong team player.
• Ability to read and understand construction blueprints, specifications, and development plans.

Education and Work Experience

• Prior customer service experience preferred.
• 3-5 years’ experience as a Warranty Manager in residential construction.
• High School diploma or equivalent; college courses in Residential Homebuilding Construction preferred.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Project Management, Customer Service, Business
• Industry: Residential Building Construction