Warranty/Ins Administrator

Lithia & Driveway; San Angelo (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking a Warranty Claims Associate for our San Angelo dealership to process warranty claims, ensure compliance with manufacturer policies, and maintain detailed records of all claims.

The role requires accuracy, strong communication, and the ability to coordinate with technicians and warranty representatives to resolve claims efficiently.

Qualifications

• High School graduate or equivalent, 18 years or older.
• Excellent attention to detail and communication.
• Basic math skills and computer literacy.

Responsibilities

• Prepare warranty repair orders with accuracy and policy compliance.
• Return incomplete orders to the originator for correction.
• Enter labor operation codes and failure codes on repair orders.
• Book technicians for hours and flag adjustments as needed.
• Check repair orders against service history to avoid duplicates.
• Process warranty claims in a timely manner as orders are closed.
• Maintain records of all warranty claims and statuses.
• Establish and maintain relationships with warranty representatives.

Skills

Attention to detail

Sense of urgency

Excellent communication

Math skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dealership:

L0116 All American Chrysler Dodge Jeep Ram FIAT of San Angelo

All American Chrysler Jeep Dodge of San Angelo

What You’ll Do

• Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturer’s warranty policies and procedures as outlined in appropriate manufacturer’s Warranty Policy and Procedure Manuals.
• Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary.
• Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders.
• Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.
• Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.
• Process all warranty claims in a timely manner, as the repair orders are closed.
• Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
• Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
• Maintain a record of all claims submitted, returned/rejected, or paid and their current status.
• Become familiar with and administer the manufacturers and after-market warranty company policies and procedures.
• Establish and maintain positive and productive relationships with the manufacturer’s representatives and the representative of any approved aftermarket company with which the dealership conducts business.
• Report any abuse or possible fraudulent manipulation of warranty claims or repairs to department management.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of delivery.
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer.
• Provide a daily report to the Service Manager regarding claims status. Point out any claims requiring special attention.
• Arrive and depart from work at the hours designated by the service management.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
• Back-up service cashier as needed.
• Answer phones promptly and in a friendly manner using the Lithia phone protocol.
• Maintain organized and clean work area.

What You’ll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Mathematics – ability to solve basic math calculations.
• Basic computer skills

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.