Issue Management Engineer

Alten Technology USA; Auburn Hills (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

ALTEN Technology USA is seeking an Issue Management Engineer to lead intake, documentation, and resolution of engineering issues across vehicle families and lifecycle phases. You’ll log root causes, track action items, and coordinate with engineering, validation, quality, and manufacturing teams to ensure timely closure.

The role emphasizes data-driven decision-making, dashboard reporting, and guiding lessons learned to prevent recurrence, with ongoing collaboration across global teams in a

Qualifications

• Bachelor’s degree in mechanical, electrical, or systems engineering (Master’s preferred).
• 5+ years in automotive engineering, quality, or validation environments.
• Experience with issue tracking systems and related tools.
• Knowledge of automotive development, HIL, validation, and launch readiness.
• Familiarity with field performance metrics and quality tools.

Responsibilities

• Lead intake, documentation, coordination, and resolution of engineering issues.
• Log and track issues in the GIM system with root cause, accountability, and timelines.
• Act as liaison between engineering, validation, quality, manufacturing and support teams.
• Facilitate cross-functional meetings and provide status updates to leadership.
• Maintain dashboards and reports on issue trends and resolution rates.

Skills

Strong communication

Organizational skills

Cross-functional collaboration

Problem solving

Ambiguity navigation

Education

Bachelor’s degree in mechanical, electrical or systems engineering

Master’s degree preferred

Tools

GIM system

APQP

PPAP

DFMEA

PFMEA

Job description

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+ experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000+ engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Job Summary

• The Issue Management Engineer is responsible for leading the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases.
• Acting as a central point of contact, this role ensures that issues—whether identified during validation, HIL testing, PWB, or in-market performance (IOP, QFS, IQS, warranty)—are properly tracked and resolved.
• The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.

Key Responsibilities

Issue Management

• Own the issue intake process for both pre-production and post-production phases.
• Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data, etc.
• Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.

Coordination and Communication

• Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
• Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
• Support escalations and provide clear status updates to stakeholders and leadership.

Data Management & Reporting

• Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.
• Present periodic reports to management on issue status, emerging patterns and areas requiring attention.
• Issues documentation on problem definition, root cause analysis, interim and permanent corrective actions.
• Summarize the issues to be understandable for technical and non-technical stakeholders.
• Prepare glidepaths for the Issue Resolution tickets to show the forecast and progress of the team.
• Lead the lessons-learned process to document preventive measures for future issues.
• Work within a team structure organized by Vehicle Family and Lifecycle Phase.
• Provide guidance and technical oversight to team members supporting both development and field issue resolution.
• Collaborate with other teams (e.g., Warranty Improvement team / Quality teams) to align practices, share insights, and avoid duplication of efforts.

Qualifications

• Bachelor’s degree in mechanical, Electrical, Systems Engineering, or related field (Master’s preferred).
• 5+ years of experience in automotive engineering, quality, or validation environments.
• Demonstrated experience with issue tracking systems and related tools.
• Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness.
• Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis).
• Knowledge of quality tools (APQP, PPAP, DFMEA, PFMEA).
• Strong communication and organizational skills with the ability to influence across teams.
• Experience working with cross-functional and global teams.
• Lessons learned documentation with cross-functional team.
• Preferrable to have experience in the Client Engineering Releasing Process.
• Strong analytical and problem‑solving skills.
• Process‑oriented with attention to detail and documentation.
• Ability to manage multiple issues and drive them to closure under tight timelines.
• Comfortable navigating ambiguity and coordinating across technical and non-technical stakeholders.
• High ownership, teamwork and accountability.
• APQP/PPAP, DFMEA/PFMEA experience.
• Experience with automotive electrical and electronic systems.

Value to the Organization

• Acts as a safeguard for quality and performance by ensuring no critical issue is overlooked.
• Reduces risk to program launches and in‑field reliability.
• Drives systemic improvements and cross‑functional accountability.
• Enables data‑driven decision‑making through structured issue tracking and reporting.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug‑free workplace. All candidates selected for employment will be required to successfully complete a pre‑employment drug screening as a condition of hire.

As set forth in ALTEN Technology USA’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.