Warranty Field Technician

Horizons East Building Co.; Jacksonville (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Health Savings Account (HSA)

Paid time off (PTO)

Company vehicle

Company phone

Job summary

Horizons East Building Co. in Jacksonville, NC seeks a Warranty Field Technician to support on-site warranty operations. The role is full-time and field-based, with a $15.00-$18.00/hour pay range and a company vehicle provided.

The candidate will communicate with coordinators, complete minor repairs, document issues, and help manage warranty processes across occupied homes. A valid license and construction experience are preferred.

Qualifications

• Possess a valid driver’s license and clean driving record.
• Detail-oriented with the ability to spot issues early.
• Ability to work independently with minimal supervision.
• Strong organizational skills for tools, materials, and field documentation.
• Strong communication and problem-solving abilities.
• Team-oriented and professional demeanor.
• Capable of lifting and performing physical work in varying weather.

Responsibilities

• Communicate professionally with the Warranty Coordinator, Superintendents, trade partners, and homeowners.
• Complete minor punch items and small repairs as directed.
• Report larger punch items or trade-specific issues to the Warranty Coordinator.
• Identify and report issues proactively to avoid delays or defects.
• Work in occupied homes with respect for personal space and belongings.
• Communicate effectively in person, over the phone, and through text or email.
• Use BuildPro/Hyphen to help create work orders for warranty tickets.
• Assist with scheduling warranty orientations and one-year warranty walkthroughs.
• Keep an organized calendar and manage time efficiently.
• Answer warranty calls and make emergency on-site visits as needed.
• Assist superintendents and other field technicians as schedule allows, with direct reporting to Warranty Coordinator and Production Manager.
• Transport materials, tools, and supplies to and from multiple job sites.
• On-call as needed.

Skills

Driver's license

Detail-oriented

Independent work

Organization

Communication and problem-solving

Team collaboration

Lifting and physical work

Education

High school diploma or equivalent

Construction experience (2+ years)

Tools

Hyphen

BuildPro

Job description

Horizons East Building Co.

Warranty Field Technician

Jacksonville, NC (On-Site/Field-Based) | Full-Time | $15.00-$18.00/hour

Build Quality Homes. Support the Families Who Live in Them.

Horizons East is a locally owned homebuilding company based in Jacksonville, North Carolina, proudly serving Onslow, Carteret, Jones, and Pender counties. Our team includes locals, military spouses, and dedicated construction professionals who share one mission: to build high-quality homes while strengthening our community.

We're looking for a reliable, hands-on Warranty Field Technician who takes pride in craftsmanship, organization, and supporting smooth jobsite and warranty operations. If you enjoy working with others, solving problems, and being an essential part of a homebuilding team -- this role offers variety, stability, and growth.

What You'll Do

• Communicate professionally with the Warranty Coordinator, Superintendents, trade partners, and homeowners
• Complete minor punch items and small repairs as directed
• Report larger punch items or trade-specific issues to the Warranty Coordinator
• Identify and report issues proactively to avoid delays or defects
• Work in occupied homes with respect for personal space and belongings
• Communicate effectively in person, over the phone, and through text or email
• Use BuildPro/Hyphen to help create work orders for warranty tickets
• Assist with scheduling warranty orientations and one-year warranty walkthroughs
• Keep an organized calendar and manage time efficiently
• Answer warranty calls and make emergency on-site visits as needed
• Assist superintendents and other field technicians as schedule allows, with direct reporting to Warranty Coordinator and Production Manager.
• Transport materials, tools, and supplies to and from multiple job sites
• On-call as needed

What You Bring

• Valid driver's license and clean 5-year driving record (required)
• Strong attention to detail and ability to spot issues early
• Ability to work independently with minimal supervision
• Strong organizational skills for tools, materials, and field documentation
• Strong communication and problem-solving abilities
• Ability to work well with a team and maintain a professional attitude
• Ability to lift, carry, and perform physical work in varying weather conditions

Preferred:

• 2+ years of construction experience
• High school diploma or equivalent
• Basic computer/technology skills for logs, checklists, and Hyphen
• Experience with Hyphen/BuildPro

Pay & Benefits

• Full-Time (40 hours per week), W-2
• 15.00-18.00 per hour
• Up to 5 hours of overtime allowed weekly
• Health insurance
• Dental insurance
• Health Savings Account (HSA)
• Paid time off (PTO)
• Company vehicle
• Company phone

Horizons East Building Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available upon request.