Warranty & Field Support – Electrical Transformers

WEG Transformers USA; Missouri; On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, and vision insurance

401(k) plan

Flexible spending accounts

Life insurance

Disability insurance

Employee Assistance Program (EAP)

Job summary

WEG Transformers USA is seeking a Warranty Coordinator to address customer issues related to transformer products, handling both warranty and non-warranty cases. You will receive requests via phone, email, or fax and coordinate with plants in the US and Mexico to resolve issues and ensure post-sale satisfaction.

The role requires a two-year degree in electrical or mechanical engineering technology or equivalent experience, knowledge of transformers, and the ability to collaborate with

Qualifications

• Two-year degree in electrical or mechanical engineering technology or similar course of study from an accredited institution, or an equivalent combination of education and 5+ years of experience in transformers.
• Four-year college degree in electrical or mechanical engineering or similar course of study from an accredited institution.

Responsibilities

• Address customer-reported issues with our products, both warranty and non-warranty.
• Receive and manage customer requests/concerns via phone, email, or fax.
• Communicate daily with customers to resolve issues and ensure post-sale satisfaction.
• Coordinate warranty concerns from plants in the US and Mexico.
• Log and track customer complaints in a database until resolution.
• Document and analyze transformer issues to determine causes and solutions.
• Communicate with contractors about transformer issues, analyze quotations, and schedule repairs.
• Write purchase requests/orders and coordinate repair schedules with manufacturing.

Education

Two-year degree in electrical or mechanical engineering technology

Four-year college degree in electrical or mechanical engineering

Job description

WEG Transformers USA is seeking a Warranty Coordinator to address customer issues related to transformer products, handling both warranty and non-warranty cases. You will receive requests via phone, email, or fax and coordinate with plants in the US and Mexico to resolve issues and ensure post-sale satisfaction.

The role requires a two-year degree in electrical or mechanical engineering technology or equivalent experience, knowledge of transformers, and the ability to collaborate with