Warranty Entry Clerk

Thetford Corporation & Norcold Inc; Ann Arbor (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the RV industry is seeking a part-time Warranty Entry Clerk in Ann Arbor, MI. The role involves processing warranty orders and providing customer support, requiring strong communication and organizational skills. Ideal candidates will have experience in customer service and be adaptable in a dynamic work environment.

Benefits

Prorated paid time off

Qualifications

• 1-3 years of experience in a Customer Service or similar work environment.
• Exceptional verbal and written communication skills in English.
• Ability to work under pressure and be highly adaptable.

Responsibilities

• Process incoming warranty orders for consumers, dealers, and manufacturers.
• Act as a liaison between customers and Operations.
• Provide order confirmation details for each order placed.

Skills

Communication

Organizational Skills

Problem Solving

Education

High School Diploma

Tools

MS Office

Job description

Reasonable accommodations will be made so qualified individuals with disabilities can complete the application process and, if hired, fulfill the essential functions of their job.

Thetford provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Position:Warranty Entry Clerk

Location: Ann Arbor, MI

Job Id:785

# of Openings:1

Warranty Entry Clerk - Part Time

ROLE AND ESSENTIAL FUNCTIONS

The part time Warranty Entry Clerk’s primary duty is to create warranty orders determined by preauthorization provided by our Customer Service team. This position is an individual contributor role with no direct reports.

• Process incoming warranty orders for consumers, dealers, and manufacturers.
• Provide order confirmation details for each order placed.
• Handles order changes or cancellations to current orders.
• Maintain customer notes in the Freshdesk and IFS database.
• Provide tracking details based on order status as requested by phone or email.
• Act as a liaison between customers and Operations.
• Performs other relevant duties as assigned, i.e., special projects, programs, and developmental activities.

REQUIRED EDUCATION AND QUALIFICATIONS

• 1 – 3 years of experience in a Customer Service or a similar work environment.
• Exceptional verbal and written communication skills in English, with the ability to convey information clearly, effectively, and promptly.
• Must have a professional demeanor, discretion, and sound judgment in handling confidential information.
• Ability to work under pressure and be highly adaptable in a dynamic environment.
• Ability to work independently and collaboratively with cross-functional teams.
• Must possess excellent organizational and time management skills.
• A healthy sense of humor.

PREFERRED EDUCATION AND QUALIFICATIONS

• Proficient in MS Office programs such as Word, Excel, PowerPoint, and Teams.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously with minimal supervision.
• Empathic and resourceful with solid problem-solving skills.
• Bias for action, strong work ethic, and desire for excellence.
• Experience in the RV industry.

WORK SCHEDULE

This part-time position operates Monday through Friday, from 9:00 a.m. to 2:00 p.m. for 25 hours per week. However, flexibility is essential, as occasional early morning, evening, weekend, or holiday work may be required based on business needs and collaboration with international teams.

WORKING CONDITIONS

Work primarily occurs in an office setting, involving desk-based activities such as computer use and occasional light walking and lifting tasks. This role will require occasional travel for training or to attend industry events.

COMPENSATION
Actual compensation packages consider a wide range of factors unique to each candidate, including but not limited to geographic location, skill sets, relevant education and certifications, depth of experience, performance, and other business and organizational needs. Disclosed reasonable estimates have not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Thetford, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

ADDITIONAL NOTES
All candidates and employees should exemplify our corporate values of Entrepreneurial Spirit, at Ease in Challenging Times, Ownership, Customer Focused, Passion for Winning, and Simple & Direct.
They should also actively support all quality, environmental, health, and safety systems programs.

This position is eligible for prorated paid time off.

This position is not eligible for fringe benefits such as medical, dental, and vision insurance.

ADA & EEO
To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The abovementioned requirements represent the required knowledge, skill, and/or ability. Reasonable accommodations will be made so qualified individuals with disabilities can complete the application process and, if hired, fulfill the essential functions of their job.

Thetford provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DISCLAIMER
This job description is not intended or designed to change, in any way, your status as an “at-will employee” or to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

MISCELLANEOUS

• Outside recruiting agencies will not be authorized for this role.
• Work Authorization – Employment for those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.