Warranty Engineer

CAF USA; Boston (MA); On-site; USD 140,000 - 160,000; Full time

Job summary

CAF USA is seeking a Warranty Engineer to lead Rail Services operations at the Newton, MA site. The role supervises on-site personnel and assets, ensuring safety and cost efficiency while driving warranty processes and customer support.

Responsibilities include monthly reporting on warranty and project engineering, coordinating with suppliers, and training staff. Strong problem-solving and rail-system knowledge are essential.

Qualifications

• BA/BS Degree from an accredited university in Electrical Engineering, Electronics or related field.
• Must be able to read and understand engineering drawings/schematics.
• Experience with CAF Power (TCMS and Traction) and Knorr-Bremse equipment is highly desirable.
• 5+ years in rail after-market, maintenance/overhaul or warranty role.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Supervise the Rail Services on-site activities, managing personnel and assets safely and cost-effectively.
• Responsible for all monthly reporting on project engineering, warranty, materials, and budgets.
• Ensure timely site setup with manpower, machinery and materials; plan for warranty starts and spare parts.
• Manage supplier relations and client support; provide technical training as needed.
• Troubleshoot vehicles, test functionality after repairs, and manage the Maintenance Management System.
• Ensure customer satisfaction and address local feedback; other duties as required.

Education

BA/BS Degree in Electrical Engineering or related field

read schematics

warranty/after-market experience

bilingual English/Spanish (plus)

Job description

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Warranty Engineer

Date: Oct 7, 2026

Company: CAF USA

Location: BOSTON, US

CAF is an international market leader for the design, manufacture, maintenance and supply of equipment and components for integrated transport systems at the forefront of technology that provides high value added sustainable mobility for its customers. We are proud to be recognized for our versatility, flexibility and for our capacity to constantly adapt and innovate.

CAF USA is headquartered in Elmira Heights, New York which is part of the Southern Finger Lakes areas. This position is located at 331 Grove St., Newton, MA. (Lower Falls area)

OVERVIEW:

The successful candidate will directly supervise the Rail Services business and employees at the site location of employment and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

FUNCTIONAL DESCRIPTION:

• Supervise the daily activities at the Rail Services business on site to include managing personnel and assets in a safe and cost-efficient manner
• Responsible for all monthly reporting on project engineering, warranty, materials and financial budgetary issues
• Ensure the timely set up of the site with manpower, machinery and materials as required
• Understand the requirements of the contract and plan/prepare for the site set up and warranty starts, spare material availability, supplier management and client support
• Manage and provide technical training to stakeholders as per the contract and own staff when required
• Troubleshoot of the vehicles and test the functionality after the repair
• Uploading and downloading software using a laptop to troubleshoot and test train systems
• Control and manage site Maintenance Management System
• Responsibility for customer satisfaction and all local customer feedback
• Develop relationship with suppliers to facilitate resolution of any warranty and technical issues with the equipment
• Other duties as required and assigned

TRAINING/EDUCATION REQUIRED:

• BA/BS Degree from an accredited university.Degree in Electrical Engineering, Electronics, or a related field preferred.
• MUST BE able to read and understand engineering drawings/schematics
• Previous experience in CAF Power (TCMS and Traction) and Knorr-Bremse (Brakes, Doors and HVAC) equipment highly desirable
• 5+ years experience in the rail after-market field/maintenance/overhaul or a comparable industrial environment in a warranty role essential.
• Training will be provided at existing operational facilities
• Bilingual in English and Spanish is a Plus

QUALIFICATIONS/REQUIREMENTS:

• Self-Starter capable of resolving technical issues as they arise and/or coordinating and implementing solutions with the support of the engineering office.
• Experience running warranty returns, spare part requisitions, store management, logistics control ideal.
• Ability to work with customers at both top management and workshop floor levels
• Technical skills and understanding essential rail components and systems; hands on experience a plus
• Ability to read and understand schematics
• Must be able to lift 50 lbs.

SAFETY REQUIREMENTS:

• Shall report all injuries/illnesses to their supervisor that occur at work, the day of the incident
• Shall report any unsafe conditions that are identified in their respective work area to their supervisor
• Shall comply with all CAF USA safety policies, procedures, and requirements that are communicated to them, including Job Safety Analysis (JSA) procedures
• Shall wear all required Personal Protective Equipment (PPE) that is communicated and supplied to them
• Shall keep their respective work area clean and orderly at all timesShall attend all CAF USA required training as soon as possible before the start of their assigned work
• Shall NOT operate any CAF USA equipment (forklifts, cranes, scissor lifts) until certified to do so

This position does not support immigration sponsorship.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is $140,000 to $160,000.