Warranty & Customer Liaison Engineer (Electrical/Controls)

Magna International Limited; Troy (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Magna Powertrain in Troy, MI is seeking an Electrical Warranty & Customer Liaison Engineer to diagnose field failures in transmission control systems and electronic components. You will bridge data from the field to OEM customers, lead investigations, and present findings at executive levels.

Travel may be required to support warranty activities. The role requires a BSEE, 3+ years in automotive electronics, and strong CAN/LIN/FlexRay knowledge, with a focus on reliability, safety standards, and

Qualifications

• Bachelor of Science in Electrical Engineering (BSEE) is required.
• 3+ years of experience in automotive electronics, power electronics, or control systems.
• Proficiency with CAN/LIN/FlexRay communication protocols and tools (Vector CANoe/CANalyzer, INCA).
• Strong understanding of PCBA manufacturing and common failure modes.
• Knowledge of ISO 26262 and IATF 16949 is a plus.
• Technical diplomacy: explain complex software/hardware changes to customers.
• Systemic thinking: understand electrical-mechanical interactions.
• Ability to adapt from lab to high-pressure meetings.
• Warranty recovery: identify OEM-side issues and manage costs.

Responsibilities

• Lead teardown and bench testing of transmission control modules and related components.
• Use oscilloscopes and logic analyzers to identify signal issues.
• Analyze Freeze Frame data and error logs to classify issues.
• Drive 8D investigations for electrical non-conformances.
• Serve as SME in weekly warranty meetings with OEM teams.
• Translate complex waveforms into executive-level presentations.
• Defend against No Trouble Found claims by citing external factors.
• Ensure OEM portal responses are precise and technically sound.

Skills

Electrical Engineering

Diagnostics

Data analysis

Technical diplomacy

Customer liaison

Education

BSEE

Tools

CAN/LIN/FlexRay

Vector CANoe/CANalyzer

INCA

Job description

Job descriptions may display in multiple languagesbased on your language selection.

What we offer:

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary:

Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.

Job Responsibilities:

Mission of the Position:

The Electrical Warranty & Customer Liaison Engineer is the primary technical authority for field performance issues related to transmission control systems and electronic components. You will bridge the gap between complex signal/software data and the OEM customer. Your goal is to diagnose electrical failures, manage software “bug” investigations, and protect the company’s liability through data-driven technical defense.

Key Responsibilities:

• Electronic Root Cause: Lead the teardown and bench testing of Transmission Control Modules (TCMs), sensors, solenoids, and internal wiring harnesses.

• Signal Analysis: Utilize oscilloscopes and logic analyzers to identify signal noise, grounding issues, or intermittent circuit opens/shorts.

• Software/Calibration Review: Analyze “Freeze Frame” data and error logs to determine if a field issue is a hardware failure or a software calibration edge-case.

• 8D Leadership: Drive technical investigations for electrical “Non-Conformance” using Fishbone and 5-Why tools, focusing on PCB defects, solder integrity, or component latch-up.

• OEM Technical Lead: Serve as the “Subject Matter Expert” (SME) during weekly Warranty quality meetings with the customer’s electrical and systems engineering teams.

• Data Presentation: Translate complex electrical waveforms and error-code logic into clear, executive-level presentations that explain the “Physics of Failure.”

• Liability Negotiation: Defend the company against “No Trouble Found” (NTF) claims by proving external factors like vehicle-side wiring issues, EMI (Electromagnetic Interference), or improper jump-starting.

• Portal Management: Ensure all technical responses in OEM portals (e.g., GM PRTS, STLA GIMS) are linguistically precise and technically sound.

Requirements and Qualifications:

• Bachelor of Science in Electrical Engineering (BSEE) from an accredited university is required.

• 3+ years of experience in automotive electronics, power electronics, or control systems.

• Proficiency with CAN/LIN/FlexRay communication protocols and tools (Vector CANoe/CANalyzer, INCA).

• Strong understanding of circuit board (PCBA) manufacturing and common failure modes (dendrite growth, thermal fatigue).

• Knowledge of ISO 26262 (Functional Safety) and IATF 16949 is a plus.

• Technical Diplomacy: Ability to explain a complex software “re-flash” or hardware “revision” to a customer without conceding unnecessary liability.

• Systemic Thinking: Understanding how the electrical system interacts with the mechanical transmission hardware (the “Mechatronics” perspective).

• Agility: Comfortable shifting from a Lab environment to a high-pressure customer negotiation meeting.

• SW vs. HW Identification: Accuracy in triaging failures either software-fixable or requiring a hardware change.

• Warranty Recovery: Successfully identifying OEM-side electrical issues (e.g., faulty harnesses) to redirect warranty costs away from the company.

• Response Turnaround: 100% adherence to customer timing for 8D and “Initial Technical Response” (ITR).

Magna Standards:

• Practice and maintain integrity while following Magna’s Charter and Constitution.

• Follow Magna’s Code of Conduct and Ethics and related compliance policies.

• Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).

• Drive the development of new technologies to improve quality, efficiency and reduce cost.

• Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.

• Health & Safety responsibilities:

  • Understand applicable Environmental, Health & Safety policies and procedures in the workplace.
  • Report unsafe conditions immediately.
  • Report injuries, accidents, illnesses, near misses, property damage immediately.
  • Follow safety rules.
  • Comply with requirements for the use or operation of machines or equipment.
  • Comply with Personal Protective Equipment (PPE) requirements.

• Create a positive work environment by demonstrating and sharing functional/technical knowledge.

• Develop and maintain a responsive and cooperative working relationship with internal and external customers.

• Treat everyone with dignity, trust and respect.

• Complete additional duties and responsibilities as assigned.

• Comply with Magna’s information and data protection policies.

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Work Environment

• Regular use of diagnostic equipment and high-voltage safety gear (if working on EV/Hybrid systems).

• Travel (10-20%) to assembly plants for vehicle-level troubleshooting and “ride-and-drive” diagnostics.

• Office environment.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type:

Regular / Permanent

Group:

Magna Powertrain