Warranty Coordinator

Carrier Enterprise; Carrollton (TX); Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive incentives

Health, dental, and vision insurance

Professional development

Team events

Job summary

Carrier Enterprise is seeking a Warranty Financial Team Advocate to ensure accurate processing of warranty claims, credits, and related transactions. This role works with cross-functional teams to reconcile daily credits, manage purchase orders, and support customers and dealers with warranty finance inquiries.

You will also help analyze inventory, develop training materials, and generate reports while maintaining accuracy in a fast-paced environment.

Qualifications

• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Excellent verbal and written communication and organizational skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Proficiency in Microsoft Office and ERP systems (Infor, Salesforce, ServiceBench, SAP).
• Ability to work effectively in a remote environment.

Responsibilities

• Review and maintain factory daily credits to ensure correct payment to customers and verify and process daily credits in a timely manner.
• Receive and process purchase orders and perform weekly reconciliations to ensure accuracy and resolve discrepancies.
• Process and track third-party credits and compressor core credits, ensuring accurate payment to customers and vendors.
• Review and process consumer buy-in credits, ensuring accurate payment to customers and the factory.
• Analyze unavailable inventory reports, identify and resolve inventory discrepancies, and optimize inventory management processes.
• Provide warranty-related support to the technical support team and customer-facing team and assist with warranty and financial inquiries.
• Develop and deliver training to dealers and internal teams on warranty and financial processes and maintain training materials and documentation.
• Perform weekly reconciliations, generate reports as needed, and analyze data to identify trends and areas for improvement.

Skills

Analytical thinking

Communication

Organizational skills

Problem solving

Remote work adaptability

Education

Bachelor's degree in Accounting or Finance

Tools

Infor ERP

Salesforce

ServiceBench

SAP

Microsoft Excel

Job description

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it. Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! Find out more about CE at www.carrierenterprise.com. Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Warranty Coordinator – Financial Team | HVAC Products | Carrier Enterprise

Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.

Job Summary

This Warranty Financial Team Advocate is responsible for ensuring accurate and timely financial processing of warranty claims and related transactions. This role works with cross-functional teams, managing daily credit reconciliation, processing financial transactions, and providing technical support to internal stakeholders and customers. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Review and maintain accurate factory daily credits to ensure correct payment to customers and verify and process daily credits in a timely manner.
• Receive and process purchase orders and perform weekly reconciliations to ensure accuracy and resolve any discrepancies.
• Process and track third-party credits and compressor core credits, ensuring accurate payment to customers and vendors.
• Review and process consumer buy-in credits, ensuring accurate payment to customers and the factory.
• Analyze unavailable inventory reports, identify and resolve inventory discrepancies, and optimize inventory management processes.
• Provide warranty-related support to the technical support team and customer-facing team and assist with warranty and financial inquiries.
• Develop and deliver training to dealers and internal teams on warranty and financial processes and maintain training materials and documentation.
• Perform weekly reconciliations, generate reports as needed, and analyze data to identify trends and areas for improvement.

Requirements

• Strong analytical and problem-solving skills with attention to detail and accuracy
• Excellent verbal and written communication and organizational skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Microsoft Office and ERP systems (e.g., Infor, Salesforce, Servicebench, SAP)
• Ability to work effectively in a remote environment with evolving business requirements

Preferred Qualifications

• 2+ years of experience in accounting, finance, or a related field
• Experience in the HVAC industry or with warranty processes
• Knowledge of accounting principles and financial analysis

What We Offer

• Competitive incentive earnings
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional growth and career advancement.
• A fun, energetic, and supportive work environment.
• Regular team-building activities and company events.
• Ongoing training and development to enhance your skills

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.