Warranty Closeout Consultant

JLL; Atlanta (GA); Remote; USD 125,000 - 150,000; Full time

Job summary

A prominent real estate services firm is hiring a Warranty Closeout Consultant to manage warranty claims and projects. This role involves identifying defect root causes, developing solutions with design teams, and resolving warranty claims effectively. Candidates should have over 3 years of experience in warranty management and strong communication skills. The position offers a hybrid work model with 50% travel requirements.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Company Holidays

Qualifications

• 3+ years in warranty management, construction management, or related field.
• Detail-oriented, organized, and proactive.
• Experience with warranty claim analysis and trend identification.

Responsibilities

• Manage warranty project closeouts ensuring timely resolution.
• Collaborate on defect resolution with internal and external partners.
• Analyze warranty claim root causes and identify trends.

Skills

Warranty management

Project management

Problem-solving

Root cause analysis

Communication skills

Time management

Relationship building

Education

Bachelor's degree in Construction, Business, Project Management, or Engineering

Tools

Project management tools

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Warranty Closeout Consultant (PM) - JLL

As a Warranty Closeout Consultant, you will manage complex warranty claims and projects for our client while working cross-functionally with client New Store, Reinvestment, Warranty Consultants, and General Contractors. Your key focus will be identifying defect root causes, developing solutions with Design & Engineers, managing stakeholder communication, and resolving warranty claims promptly.

Responsibilities:

• Manage warranty project closeouts, ensuring timely resolution and documentation
• Collaborate with internal teams and external partners on defect resolution
• Conduct on-site and virtual meetings to address warranty issues pending number & complexity of warranty issues
• Analyze warranty claim root causes, identifying trends and systemic issues
• Facilitate communication between regional teams, vendors, and project managers
• Build relationships with stakeholders to drive successful outcomes
• Act as primary contact for complex warranty escalations
• Ensure compliance with client standards, policies, and warranty terms
• Monitor warranty claim metrics, partnering with Warranty Consultants for improvements
• Work cross-functionally with client New Store, Reinvestment, Warranty Consultants, and General Contractors
• Develop solutions with Design & Engineers for identified defects
• Manage stakeholder communication throughout warranty resolution process

Required Qualifications:

• 3+ years in warranty management, construction management, facilities management, or related field
• Strong project management and problem-solving skills, root cause analysis experience
• Excellent communication skills
• Proficient with project management tools and software
• Independent worker with effective time management skills
• Detail-oriented, organized, and proactive
• Willing to travel 50% of the time
• Ability to conduct on-site and virtual meetings effectively
• Experience with warranty claim analysis and trend identification
• Strong relationship building skills with stakeholders

Preferred Qualifications:

• Bachelor's degree in Construction, Business, Project Management, Engineering or equivalent experience
• Experience managing complex warranty escalations
• Understanding of client standards, policies, and warranty terms
• Experience with warranty metrics monitoring and improvement processes
• Knowledge of construction defect resolution processes
• Experience facilitating communication between regional teams, vendors, and project managers
• Understanding of New Store and Reinvestment project processes
• Experience working with Design & Engineering teams on solution development

Location: Dallas, TX and Chicago, IL

Work Shift: 50% travel required

Estimated compensation for this position: $1.00 - $1.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: Remote - Atlanta, GA, Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.