Warranty Clerk

Woodyandersonford; Huntsville (AL); On-site; Full time

Job summary

A leading automotive dealership in Huntsville is seeking a Warranty Administrator to manage warranty claims and paperwork. This role requires strong communication skills and integrity, with opportunities for career growth within a family-friendly culture. The ideal candidate will have experience in warranty administration or as a Service Advisor, ensuring exceptional service and compliance with company values.

Benefits

Health Insurance with optional Vision and Dental coverage

Employer Provided Life Insurance

401(k) Savings Plan with Employer Match

Paid Vacation, Paid Sick Leave, and Paid Company Holidays

Wellness Program

Employee Discounts

Paid Training

Work-Life Balance

Family-Friendly and Inclusive Team Culture

Ongoing Professional Development

Qualifications

• Minimum 2 years of Ford warranty administration experience.
• Exceptional communication skills and experience with customer concerns.

Responsibilities

• Schedule warranty repair orders and submit claims.
• Communicate with Service Advisors to define warranty claims scope.
• Process warranty paperwork and verify criteria.

Skills

Communication

Integrity

Customer Service

Computer Skills

Education

High school diploma or equivalent

Job description

Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

What We Offer

• Full Time, $18/hour
• Health Insurance with optional Vision and Dental coverage
• Employer Provided Life Insurance
• 401(k) Savings Plan with Employer Match
• Closed on Sundays
• Paid Vacation, Paid Sick Leave, and Paid Company Holidays
• Wellness Program
• Employee Discounts
• Paid Training
• Work-Life Balance
• Family-Friendly and Inclusive Team Culture
• Ongoing Professional Development
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plans

Responsibilities

• Schedule warranty repair orders and submit claims of manufacturer warranty
• Maintain receivables schedules; service contract claim submissionand follow up
• Coordinatewith vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
• Communicate with Service Advisors to definescope ofwarranty claims
• Process all warranty paperwork to ensure proper documentation and to verify criteria
• Reconcile warranty receivables and work with accounting department to obtain payments
• Stayabreast of all factory recalls, announcements, and procedures
• Establish and build positive relationships withmanufacturers designated warranty representatives andrepresentatives ofaftermarket warranty companieswith which the dealership conducts business
• Review every warranty repair order written for proper completion, accuracy, and legibility
• Determine applicable labor operation codes, failure codes, and/or other administrative data required
• Ensure all deductibles are properly documented to ensure they are collected from the guest at the time of repair completion
• Review returned and/or rejected warranty claims and prepare repair orders forre-submission
• Maintain record of claims submitted, returned/rejected, and paid, and their current status

Qualifications

High school diploma or the equivalent
Minimum of 2 years of Ford warranty administration experience OR
Minimum of 2 years of Service Advisor and/or Service Coordinator experience preferred
Exceptional communication skills and experience dealing with complex issues and customer concerns
Integrity and honesty are absolute requirements
Effectively model and reinforce company Core Values and Mission Statement
Valid driver’s license and good driving record
Pass pre-employment drug screen and subsequent random drug screens
Ability to work effectively in a fast-paced environment
Ability to type and utilize all functions of a computer and various operating programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.